Installation Manager - Philadelphia area

JOB TITLE: Installation Manager DEPARTMENT: BranchPOSITION SCOPE The Installation Manager ensures the branch is supported by a professional, well trained installation team of associates, as well as an adequate number of compliant sub-contractors to deliver excellent customer service. Direct accountability for the carpet installation business.ESSENTIAL DUTIES AND RESPONSIBILITIES Analyzes business results using the required reports, and develops and executes action plans for improvement Routes/dispatches carpet installs daily. Visits new installers on their first job Visits random job sites weekly Creates and exhibits a sense of ownership Creates and supports a safe work environment Miscellaneous duties as requested by senior management  KNOWLEDGE, SKILLS AND ABILITIES Customer Satisfaction Ability to lead and train associates to provide excellent customer service Demonstrates a sense of urgency and decisiveness as appropriate Supports the branch management team by handling customer opportunities as needed Ability to manage and hold accountable sub-contractors to Empire Today LLC standards Ability to work as a team with support departments outside of the branch Merchandise/Installation In-depth knowledge of the product mix Working knowledge of permit and licensing requirements for markets being supported Specific knowledge of local competitors and the industry Ability to profitably grow revenue Communication/Development Creates a sense of ownership and empowerment in their team Extensive experience successfully managing a large organization of associates Excellent trainer Time management, multi-tasking skills and prioritization skills Written and verbal communication skills to communicate clearly and concisely Strong moral and ethical values Financial/Analytical/Business Competency Complete understanding of revenue, margin and profit components and what drives success Ability to analyze financial performance and plan corrective action to improve Problem solving skills Computer literate Education: College, Technical, and/or continuing education desirable. Trade and/or sales experience a plus.Computer Knowledge Requirements: Microsoft Word, Microsoft Excel, Microsoft Outlook. Siebel preferred.Our employees enjoy a casual, yet results-oriented environment where we value creativity, teamwork and innovation. To take your first step toward joining our winning team, please CLICK HERE.