salesforce.com: Senior Reporting Specialist

Location: San Francisco, CA 94101 Status: Full Time, Employee Job Category: Business/Strategic Management Description: Change the way the world does business at salesforce.com, the global leader in software as a service (SaaS). More companies trust their vital customer and sales data to salesforce.com than any other on-demand customer relationship management (CRM) provider in the world. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment 9 years ago to an organization with more than 2,700 employees. For fiscal year 2008, we reported revenue of approximately $748.7 million, an increase of 51 percent from fiscal 2007. Why? We deliver integrated, customizable business applications for companies ranging from small nonprofits to global enterprises. Or maybe it’s because Salesforce is so easy to learn and use. Or it could be the unprecedented speed with which our customers see real, tangible ROI. Or maybe it’s because of our 100-percent dedication to the success of our customers. In fact, more than 43,000 companies and 1,000,000 subscribers worldwide depend on Salesforce to manage their sales, marketing, customer service, and other critical business functions. We are proud to be contributing to the success of companies of all sizes, in all industries, around the globe. Top talent across the world joins salesforce.com for its “change the worldâ€� mentality; the opportunity to excel in a fast-paced, performance-based, competitive atmosphere; and the chance to be surrounded by peers and leaders that inspire, motivate, and innovate.  With over 45,000 customers, 1,000,000 subscribers, and countless awards, accolades, and press clips, salesforce.com is recognized as an industry leader and visionary, and the company continues on its path to wipe out software and extend its lead in the on-demand CRM marketplace. Salesforce.com is already planning the next stage in the on-demand revolution. It's not enough to simply remain a leader in the still-growing on-demand CRM market. Our sights remain set on the initial goal of founder Marc Benioff...the end of software. In addition to continual advancements in our core CRM product, recent development efforts have also focused on increasing our lead in the larger on-demand platform world. As a member of the salesforce.com Support Operations team, the Senior Reporting Specialist will be responsible for developing reports, dashboards and business intelligence tools to enable analysis of the Support business. Using your product knowledge, command of reporting tools and understanding of the Support business, you will build new reports and dashboards in the application, proactively recommend reporting and application improvements and work with Business Intelligence tools like Business Objects. Daily activities will include building reports, analyzing data in Excel and building analytic models to support predictive analysis and developing effective ways to make reporting appropriately available to the management team. Responsibilities: Deliver high quality, timely and accurate reports and metrics to the organization. Respond to requests for new scheduled and ad hoc reports for the department. Proactively seek opportunities to improve format, content and delivery mechanisms for key reports and metrics needs. Work with the reporting manager to develop targeted dashboards and portals providing ready access to information through the application. Identifying operations system and process improvements, documenting proposed changes, testing solutions, and functioning as the business lead for ongoing and to-be-defined reporting projects. Effectively communicate with the IT, QA, and functional stakeholders in various business groups to improve existing reporting and business intelligence. . Challenging legacy policies and procedures that complicate reporting, understanding the flexibility for change, and formulating creative solutions or work-arounds based on that analysis.Required Skills/Experience: Bachelors Degree, with 5+ yrs related information systems and reporting experience Background in business process analysis, system requirements, as well as data modeling and detailed functional design Deep knowledge of business applications, with a focus on SFA systems, eCommerce systems, and revenue/billing/OM systems. Salesforce.com, Oracle Financials/Supply Chain, and ERP experience a plus. Understanding of database concepts and data management (RDBMS) Experience with XML, Java and SQL Previous project management experience Demonstrated professionalism interacting with all levels of management Excellent written and verbal communication skills Detailed, organized, and results oriented Ability to multi-task and perform effectively under pressure Has demonstrated ability to work with teams to identify and analyze process improvement opportunities and define resulting technology solutions. Expert understanding of systems analysis, including root cause analysis, and other process modeling and systems design methodologies Ability to learn quickly in a dynamic environment Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. Customer Support delivery experience preferred.Salesforce.com is an invigorating and stimulating place to work. The best-of-the-best work side by side every day—addressing challenges and providing the opportunity for each of us to do the best work of our careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume/CV and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity.Please apply online at: http://www.salesforce.com/company/careers/locations/a0800000000Ab42AAC/a017000000DMOvnAAH.jsp