salesforce.com: Senior Manager, Education Services Operations

Location: San Francisco, CA 94010 Status: Full Time, Employee Job Category: Marketing/Product Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,300 employees, a $700 Million Annual Revenue Run Rate and over 900,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratizationâ€� of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the worldâ€� mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric.The Senior Manager, Systems and Process delivers business process improvements and technology solutions to scale the Education Services business. The role will work across business units, involving teams, systems and processes in Marketing, Sales, Sales Operations, Finance, Finance Operations and Training delivery. The role is also responsible for roadmap planning for systems and process improvement initiatives in the Education Services organization.The ideal candidate will have solid project management, analytical and process development skills and apply those to building out the operations function. Reporting to the Director, Systems & Process Marketing Operations, the position will lead worldwide Education Services operations initiatives for salesforce.com and work closely with executive management to meet business unit objectives.As product owner, project manager, and/or business owner, you must possess excellent communication skills, leadership and judgment. You will define project scope, objectives and requirements and own the project plan, schedule, budget, resource management, issues and risks. This role will involve managing multiple concurrent projects with moderate to high levels of business or technical complexity and risk. You will be accountable for ensuring that project commitments and deliverables are met. To ensure the smooth delivery of deliverables, you will interact daily with cross-functional business teams and process owners, IT project management, and support teams. The ability to multi-task across multiple concurrent projects is required. Work will be reviewed and measured based on attainment of objectives and the overall success of your projects. Responsibilities: Responsibilities include (but are not limited to): Acting as point person for operations related to salesforce.com’s Education Services organization including Marketing, Sales, Training delivery and Finance. Project planning, scheduling, and managing multiple concurrent projects. Managing the delivery of complex projects working across one or more business functions. Managing project delivery/communications to meet business expectations and ensure client satisfaction, delivery on schedule and budget. Work closely with executive sponsors, business owners, development teams, quality assurance, and other teams to define comprehensive project plans.Required Skills/Experience: Skilled in business process analysis, requirements gathering, process/solution design, and project management Prior experience as Project Manager or Business Owner for large scale information systems projects Experience working with CRM systems (salesforce.com, Siebel, SAP, Oracle), Oracle Financials and/or other ERP experience Ability to learn quickly in a dynamic environment Excellent influencing and negotiation skills Excellent presentation, writing and receptive listening skills, with the ability to present complex ideas in a concise and objective manner Team player able to work with virtual and global cross functional teams Ability to work with deadlines and in a fast paced environment Has demonstrated clear leadership skills and experience working with large, complex projects Prior experience hiring and managing staff Bachelors Degree, with 6-10 years project management and/or operations experienceDesired Skills: Professional project management credentials (such as PMI) a plus Advanced negotiation and presentation skills Experience developing, delivering and managing internal training for process or systems projects Knowledge of on-demand web applications Salesforce.com is an invigorating and stimulating place to work. The best-of-the-best work side by side every day—addressing challenges and providing the opportunity for each of us to do the best work of our careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume/CV and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity. Please Apply Online at: http://www.salesforce.com/company/careers/locations/a0800000000Ab4WAAS/a017000000DFzfMAAT.jsp