salesforce.com: Engagement Manager

Job Category: Business/Strategic Management Description: Change the way the world does business at salesforce.com, the global leader in software as a service (SaaS). More companies trust their vital customer and sales data to salesforce.com than any other on-demand customer relationship management (CRM) provider in the world. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment 9 years ago to an organization with more than 2,700 employees. For fiscal year 2008, we reported revenue of approximately $748.7 million, an increase of 51 percent from fiscal 2007. Why? We deliver integrated, customizable business applications for companies ranging from small nonprofits to global enterprises. Or maybe it’s because Salesforce is so easy to learn and use. Or it could be the unprecedented speed with which our customers see real, tangible ROI. Or maybe it’s because of our 100-percent dedication to the success of our customers. In fact, more than 43,000 companies and 1,000,000 subscribers worldwide depend on Salesforce to manage their sales, marketing, customer service, and other critical business functions. We are proud to be contributing to the success of companies of all sizes, in all industries, around the globe. Top talent across the world joins salesforce.com for its “change the worldâ€� mentality; the opportunity to excel in a fast-paced, performance-based, competitive atmosphere; and the chance to be surrounded by peers and leaders that inspire, motivate, and innovate.  The Engagement Manager plays a critical role in ensuring both continued revenue growth for the services practice and successful customer engagements during the solution deployment. The Engagement Manager is an integral part of the sales cycle, selling our services capacity, and also provides oversight during deployments to mitigate project risk, manage project economics and engage with customers at an executive level. Responsibilities: Support the sales pipeline for the territory. Achieve and exceed monthly and quarterly bookings targets for the territory. Manage executive level client relationships and provide team oversight while your practice members are delivering projects. Team effectively with other parts of the organization, including Customer Success Managers, Support and Product Management to address and resolve customer issues. Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, etc. Collaborate with salesforce.com-certified service partners for engagements within the territory Travel regularly (up to 50%) within the territory and occasional travel outside the territory.Required Skills/Experience: Bachelors Degree required, Advanced Degree strongly preferred. Strong written and verbal communication skills, executive level presence and experience in facilitation. 10 - 15 years experience delivering consulting services, including involvement in selling services 7-10 years of enterprise level project management experience (SOWs, contract management, risk management, staffing) 2-5 years CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services 1-2 years P&L responsibilities related to specific projects Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer supportSalesforce.com is an invigorating and stimulating place to work. The best-of-the-best work side by side every day—addressing challenges and providing the opportunity for each of us to do the best work of our careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume/CV and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity.Please apply online at: http://www.salesforce.com/company/careers/locations/a0800000000Ab42AAC/a01000000005UHgAAM.jsp