Web Hosting Support Engineer

Position Title:

Technical Support Representative

 

Company Description:

At HostMySite.com we mix fun, work, technology, and awesome customer service. Started in 1997 by two Web designers determined to bring better service to the Web hosting world, HostMySite.com provides Web hosting solutions to over 65,000 individuals, small businesses, and large corporations around the world.

 

HostMySite.com’s datacenters and call center are located in Newark, Delaware, and operate 24x7x365 to provide customers with live support via phone, online chat, and email. The company currently employs over 190 customer service fanatics, who are empowered to do whatever is necessary to exceed customer expectations.

 

Benefits and Training:

It's an exciting time at HostMySite.com, a dynamic company that offers a great working environment and outstanding growth opportunities.  We offer a competitive salary, with excellent benefits including: 401(k) with company match, company sponsored medical, dental and vision coverage, life insurance, vacation/holidays,  casual dress policy, complimentary beverages and snacks daily and so much more! 

 

All employees participate in an intensive five-week training period before beginning their new career at HostMySite.com, and additional training is available as new products and services are introduced. HostMySite.com’s culture grants employees the opportunity to hone their skills to grow and further succeed within the company. Extensive benefits include full medical coverage, tuition reimbursement, 401K,

 

Position Description:

We are looking for talented individuals to join our support team as we expand to meet the needs of our growing company.  We work in a fast-paced, dynamic, and entrepreneurial environment encouraging participation and interesting ideas.  Our technical support staff provides support and problem resolution through telephone, email and online chat. 

 

Qualifications and Experience:

Linux, Windows 2000 and/or 2003 Server

Basic Internet protocols and services such as TCP/IP, DNS, SMTP, POP3, and HTTP.

Experience with some web application servers and platforms, such as IIS, Apache, ASP.net, ColdFusion, PHP, and Perl, is very helpful but not strictly required.

Applicants should be comfortable communicating with customers by phone, email and online web chats.

 

Desired Qualifications:

We are looking for people experienced with support processes in a technical or Internet environment. An ideal candidate has familiarity with some or all of the following:

Linux/FreeBSD, basic UNIX commands, basic Linux system administration skills, Win2003 Server, SSH, FTP, MySQL, Apache, PHP, Perl, Miva, Java, sendmail, HTML, ASP, SQL Server, IIS, and ColdFusion. Troubleshooting abilities and excellent phone skills are a must.

 

If you are interested in joining our exciting and innovative organization, please send your resume and salary requirements to http://www.hostmysite.com/aboutus/careers/. Applicants must be a U.S. Resident or currently able to legally work in the U.S.

 

No recruiters or agencies

The Company is an Equal Opportunity Employer. Unable to sponsor or transfer H1 visas at this time.