Web Analytics Manager #65520

With over $2B in revenue, Autodesk is ranked the 5th largest software company in the world and was recently named one of the top performing companies for 2008 in the BusinessWeek 50 Rankings. Autodesk is a world leader in design innovation technologies for the manufacturing, architecture, construction and media and entertainment industries. Since introducing AutoCAD in 1982, Autodesk has developed a broad portfolio of specialized 2D and 3D Digital Prototyping solutions that give designers, engineers, architects and digital artists the tools they need to create the skyscrapers, bridges, products, games and films that make up our world today. The global Autodesk community includes: - Our employees: 7,000 staff in more than 60 locations around the globe; - Our customers: 9 million users in 160 countries -- 100% of Fortune 100 firms are Autodesk customers; - Our ecosystem: 1,700 channel partners and 3,100 development partners; Twenty-six years ago, Autodesk and AutoCAD changed the world of design by automating drafting. Today we continue to evolve the design process with products used by designers, architects, engineers, and digital artists worldwide. We have been designated one of 2008's "Most Innovative Companies" by Fast Company Magazine. Autodesk: Hot technology....Cool place to work. Title: Web Analytics Manager #65520 Location: San Francisco, CA As Web Analytics Manager, you will play a key role in supporting Autodesk's Web team and Business Units with analysis and insights on all web products and programs. You will work closely with the Web Marketing and Business Unit teams to understand their objectives and perform analyses and provide recommendations to help the team optimize programs. Focus on turning data into actionable insights to improve overall customer experience and optimize business and marketing ROI. Ideal candidate will have 8+ years of web analytic and web research experience. The suite of online properties to be analyzed includes the corporate autodesk.com website (with 33 regional sites in 19 languages) and multiple portal sites that provide value-added services to registered customers or online tools for our authorized partners. We also seek to measure the effectiveness of several online community / social-networking sites (such as http://area.autodesk.com), for end-users of our products. Primary Responsibilities: Lead site reporting activities including: -performance dashboards with a focus on web effectiveness, key performance indicators, and continuous site improvement -Web site visits, conversions, funnels, customer lifecycle and lifetime value -e-mail and search campaigns -support, service and community offerings -customer feedback and satisfaction ratings Integrate web metrics data with other measurement techniques including Flash interactions, online surveys, customer feedback and competitive benchmarks. Work with Web engineering team to optimize data sources, flows and database strategy. Manage a Web Metrics Analyst, direct their work and offer support and work with them to develop their skills and expertise in the area of Web Analytics. Manage, prioritize, and respond to ad-hoc requests for web performance analysis from internal stakeholders and web project teams. Requirements: Strong analytical skills; able to review large amounts of data and to form hypotheses and draw meaningful patterns and insights from disparate data sources. Strong critical thinking skills; able to understand goals and objectives of web products and projects and provide recommendations regarding how to using web metrics, customer feedback and market or industry benchmarks to monitor success towards goals and objectives. Strong drive to achieve results and focus on continuous improvement. Strong communication skills; able to clearly communicate and present findings/recommendations to team members and senior management. Experience in using Web analytic tools, experience with Hitbox preferred. Excellent project management skills. Past test design, implementation, and analysis experience. Must have basic knowledge of javascript, HTML, web logs databases and data warehousing. Strong Excel skills, knowledge of SQL and SAS a plus. Detail oriented with a high standard for quality in the creation of communication documents. Enjoys working in a fast paced, results oriented environment. Self motivated and able to work independently. Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six week sabbatical after four years of employment, domestic partner policy, on going employee training and development, flexible work hours and more! IF YOU ARE AN EXTRAORDINARY PERSON WHO STRIVES FOR EXCELLENCE, PLEASE SUBMIT YOUR RESUME ONLINE AT HTTP://WWW.AUTODESK.COM/CAREERS - Job Req # 65520. Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce. Company: Autodesk Inc. Location: San Francisco Status: Full Time, Employee Job Category: IT/Software Development