Technical Support/Japanese Bilingual needed

Technical Support/Japanese Bilingual neededDescription: This is a 3 month temp to hire opportunity. This is a 3rd shift opportunity starting at 6PM-1AM Thursday through Sunday nights. This is also a telecommuting position, as the client will provide your computer and pay for internet access and phone line. Must speak fluent Japanese and be familiar with the Japanese culture as well as interact with Japanese clients. Requirements: Our client is currently looking for new talent to join a growing Technical Support Team that would represent Microsoft Exchange Hosted Services. As part of this team, you will establish a superior customer experience by providing “first contactâ€� support to technical issues regarding the use of Filtering, Encryption, and Archive Services. You will be responsible for the customer relationship and ensuring the utmost in customer satisfaction. A combination of being a quick learner, good listener, articulate, patient, and possessing the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity! Primary Duties • Represent Microsoft Exchange Hosted Services and communicate with enterprise customers via telephone, written correspondence, and electronic service regarding solutions for the above mentioned services. • Responsible for efficiently managing the relationship with Enterprise customers and Telco partners and thoroughly documenting their cases. • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. • Collaborate with Tech Leads and escalation resources when appropriate. • Report software bugs and customer suggestions in the ticketing system. • Develop specialized low level expertise in complex MS technologies, more specifically Microsoft Exchange. • Mentor and share information improving overall knowledge of group or organization. • Consistently shares best practices with team members. • Write technical articles and sample programs for knowledge base. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. • Provide customer support through guidance, training and/or education to IT Professionals. • Capture relevant customer information to ensure that case details clearly and effectively defines the support issue and that adequate follow up will be delivered to the customer. • Utilize superior multitasking skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner.Location: San Diego, CA Type: DIRECT Duration: Temp to Hire Pay Rate: DOE Contact: Volt Technical ResourcesVolt Workforce Solutions7490 Opportunity Rd. Ste. 300San Diego, CA 92111PH: 858/279-5801FX: 858/560-9735  Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 300278-3389-12-227658 Company: Volt Workforce Solutions Location: San Diego, CA 92111 Status: Employee Salary: DOE Job Category: IT/Software Development Contact Information Company: Volt Workforce Solutions Address: 7490 Opportunity Rd. Ste. 300San Diego,CA 92111 Email: Apply by Email Phone: 858/279-5801 Fax: 858/560-9735