Technical Support Engineer (TSPSTP)

Secure Computing® is a global leader in Enterprise Gateway Security Solutions. Powered by our TrustedSource™ technology, our best-of-breed portfolio of solutions provides Web Gateway, Messaging Gateway, and Network Gateway security, as well as Identity and Access Management. Secure Computing is proud to be the security solutions provider to many of the most mission-critical and sensitive environments in the world.DescriptionLooking for a springboard for your career? Secure Computing offers a dynamic work environment and a spirit of innovation. People are our competitive edge and our greatest asset. Join a team that promotes learning, development, life balance, and fun. Grow your career with Secure! Technical support is a 24 x 7 service provided to our customer base. As a Technical Support Engineer, you would work with our products and provide support to network engineers, sales engineers, customer's technicians, and system administrators who are diagnosing, repairing and debugging complex hardware and software products. Individuals must be willing to work non-standard hours. Responsibilities Provide phone and email-based technical support to network engineers, sales engineers, customer's technicians, and systems administrators who are diagnosing, repairing and debugging complex hardware and software products. Assist customers in the resolution of problems by determining the severity of problem. Reproduce problems using customer similar hardware/software platform. Follow standard practices and procedures to track problems and perform 100% follow through with the customer. Maintain technical expertise in the assigned product area. Excellent verbal and written communication skills Preferred Skills and Experience B.S. in Computer Science or related field 1 year of UNIX experience and 1 year of networking knowledge preferably TCP/IP, Sendmail, DNS and http/https Firewall experience. We offer a competitive salary and benefits package that includes stock based compensation. We recognize and reward outstanding performance! Secure Computing is an Affirmative Action / Equal Opportunity Employer.Submitting a resume online at a job site (i.e. Monster, HotJobs, Careerbuilder, etc) could cause valuable screening information to be missed.Apply Now