Technical Support Engineer (2008005)

For over a decade PatientKeeper has worked with hospitals, health systems and medical group practices to automate physician workflow and improve the physician experience with technology. With a core competency in systems integration and interoperability, PatientKeeper offers a "last mile" solution to healthcare organizations by connecting disparate systems (inside or across healthcare facilities) to offer the physician a single user interface that presents all the information they need to provide the highest quality patient care every day. PatientKeeper's software applications are delivered via web browsers, smartphones and tablets and are accessible anywhere anytime. Our goal is to help our customers achieve lasting results—quality patient care, high physician satisfaction, accelerated revenue cycles, and advanced hospital performance. Incredible market momentum and demand for PatientKeeper software products continues to drive growth for the company. We are proud of our success. At the heart of our success is the PatientKeeper team—smart, passionate, highly driven individuals, who love what they do. We are always excited to meet talented candidates who want to join our high-energy environment.Description



We are currently seeking Technical Support Engineers to join our growing team. In this critical role you will work with PatientKeeper's clients to troubleshoot and resolve technical and usage issues on the handheld, web interface, and server levels. A combination of excellent analytical skills and customer service orientation are crucial for success in this role. You will play a critical role in ensuring the quality and reliability of PatientKeeper's client systems.

Core ResponsibilitiesTechnical support of PatientKeeper applications via phone, email, and internet in a team setting
Navigate, troubleshoot, and resolve application, system, and network connectivity issues on handheld devices and personal computers remotely
Provide explanations of application functionality and usage to clients
Document solutions to problems and contribute to knowledge base
Interface with Product Management and Product Development to improve product design and quality
Collaborate with Product Development team on issue and bug resolution
At times, installation and configuration support for Client Services deployment teams
Must carry mobile phone for off-hours accessibility on a rotating schedule
Some travel may be needed Required Skills


Working knowledge of Windows and UNIX operating systems
Internet Technologies (Apache Tomcat/ HTML/ XML/ Scripting)
Working knowledge of relational databases and SQL
Basic network administration (troubleshoot network connectivity, 802.11 wireless networks)
Familiarity with handheld devices, particularly PalmOS and WindowsCE
Strong hardware and software troubleshooting skills
Familiarity with Java or other object-oriented programming languages Required Experience

Bachelor's degree required
A minimum of 2 years related professional experience
Strong interpersonal skills with a customer service orientation (i.e., patience and poise under the pressure of solving a real time client service issue)
Strong analytical thinker with excellent problem-solving ability; eager learner
Excellent oral and written communication skills; ability to interpret technical situations to lay audience
Submitting a resume online at a job site could cause valuable screening information to be missed.Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=177462&company_id=15913&jobboardid=24 PatientKeeper is headquartered in the Boston area with a regional office in Chicago.