Technical Analyst

JOB CATEGORY IT/Software Development COMPANY Fidelity National Information Services EMAIL Apply by Email Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries worldwide. Technical Analyst RealEC (A Fidelity Information Services Company) is looking for a full time Technical Analyst The Technical Analyst is responsible for the technical documentation activities on multiple concurrent projects and participates in the entire development lifecycle. He/she actively monitors the ongoing technical documentation needs of each of the project teams and works collaboratively to implement solutions. Additionally, the technical analyst will assist in the design, prototype, and transition of projects to the support and customer service realms. Duties: •Participate in business requirements and software design reviews •Evaluate project requests •Create technical specifications •Manage/structure the documentation •Transition to support and customer service teams Requirements: •Knowledge of relational databases with a basic understanding of SQL. •Proficiency in writing Technical documentation (2+ years) •Working knowledge of Visual Basic, XML, .ASP, .NET •Knowledge of Mortgage Industry a plus Characteristics: To perform in this position successfully, an individual should demonstrate the following characteristics: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Independence - Works independently uses innovative and creative skills; Shows aptitude to Self-Manage with the ability to succeed with only general directions Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Demonstrates flexibility to Client and Project demands. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Self-motivated, results oriented individual. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Qualifications: To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's degree (B. A.) from four-year College or university Fulltime work experience of 1-2 years Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Computer Skills: To perform this in this position successfully, an individual should have knowledge of MS Windows, MS Office, MS Word, MS PowerPoint; MS Excel; MS Project; General knowledge of Internet Application Technologies including HTML, XML, .NET, and Internet protocols. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RealEC Technologies supports an employee friendly workplace. In this position, you will be working in multiple locations which include but are not limited to the following: Company Offices, Client Offices and Industry Events. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional attire and presentation is a requirement of this position. Applicant is required to dress and act appropriately in all work related situations. EEO/AA Employer