Technical Account Manager -- thePlatform Seattle, WA

thePlatform is looking for a unique individual to fill our Technical Account Manager position. This role is very diverse, with the successful applicant being able to perform a variety of tasks that are both technical and social, such as helping chart a client's strategic use of thePlatform's services, helping customers implement and configure their account, troubleshooting current implementations, writing small scripts using thePlatform's SDK, gathering/prioritizing new feature requests, and working with customers to understand timelines and setting proper expectations.

- Written updates on customer accounts to Executive Steering Committee, these can include but are not limited to: Latest news, contacts, issues, new requests, features being released, etc.
- Formal Routing of Customer Requests to engineering, sales or support as needed.
- Communication to the customer regarding new features and releases of thePlatform MPS. Documentation of current customer practice.
- On-Site Visits

Required Skills:
- 2-4 years Account Management or similar experience.
- Experience working as a developer or program manager.
- Experience using XML.
- Experience with web development technologies such as DHTML and Flash.
- Technical Understanding of Web Services, current trends in the Mobile and Broadband Marketplace.
- Ability to multitask effectively.
- Clear concise communication.
- Good verbal and written skills.
- Patience and understanding.