Technical Account Manager - Reporting & Data Administration

About Kintera:
Kintera®, Inc., a Blackbaud Company, provides software as a service to help organizations quickly and easily reach more people, raise more money and run more efficiently. The Kintera Sphere® technology platform empowers The Giving Experience™, and features a social constituent relationship management (CRM) system, enabling donor management, e-mail and communications, Web sites, events, advocacy programs, wealth screening and accounting. In addition, the Kintera Connect™ open platform enables clients and partners to integrate directly with Kintera technology, resulting in the availability of best of breed solutions through the Kintera Connect partner program.

 


Objective

Would be member of the Technical Support team, assigned to San Diego office.  Handle customer support tickets via phone and email, with primary focus on Reporting, Data Administration, and Donor Management clients and issues.

 

Responsibilities

· Respond to technical support issues from clients, via phone and email

· Documentation of client interactions within Support Tracking system

· Assignment on other Technical Support tasks and projects, as needed

· Creating and review financial and other types of reports, including building logical query statements

 

Qualifications

· Good comfort level with web-based tools and client interactions

· Strong analytical and troubleshooting skills a must, with understanding of data representations in relational database

· Database experience a plus

· Excellent written/verbal communication skills

· Must be able to work well in team environment

· Community College (AA) degree and strong technology and programming background preferred


TO APPLY:Interested candidates please email resume with salary history and requirement as a Word attachment to ailina.wong@kintera.com