Systems Specialist

CourtSmart Systems Specialist, N. Chelmsford, MA

Reports to: Manager, Technical Support

Job Description:

The CourtSmart Systems Specialist (CSS) is an exciting position allowing an individual to think outside the box to resolve issues and become a part of a talented team who cares about getting the right things done well. The CSS is responsible for three areas: 1) Systems Installation, Implementation, and Training 2) Expert support of CourtSmart products (both remotely and onsite), and 3) Special projects as needed. The CSS is an excellent troubleshooter expected to become an expert in CourtSmart’s applications, functions, and associated hardware.

On average the CSS travels 30% to install state of the art servers and equipment, train users, and deploy CourtSmart products. While in house, the CSS handles Tier 2 Support calls, inputting all customer issues and data into CourtSmart’s support system, remotely training users, and ensuring the customers are thoroughly satisfied with the support provided; CourtSmart prides itself on providing excellent support for their customers.

 

Job Duties:

Configuring servers/workstations to operate our digital recording (audio/video) systems including network and database (MSSQL) components.

Complete Quality checks for CourtSmart system installations

Perform site audits for complete upgrades of aging systems

Installation of CourtSmart’s hardware and software at customer location.

Documenting site and support issues into CourtSmart’s help system

Training technical and non-technical end-users in the operation of CourtSmart.

Provide high level support to customers both in house and on site via phone and remote connections.

Communicate / Escalate customer issues to Management and Application Development as needed.

Become involved in testing new software releases including beta and service packs.

Researching technologies and products that benefit CourtSmart and support our business strategies.

Work within the Systems Team discussing and creating new ways of resolving issues and communicating changes and solutions via email, wiki, database tracking, and conversation

Minimum Educational Requirements:

Some college or degree would be preferred. Technical Certifications will also be considered.

Minimum Experience Requirements:

Strong diagnostic troubleshooting skills

Strong networking knowledge including TCP/IP, DNS, FTP, & SMTP; Cisco routers a plus.

Technically proficient Windows 2003 Server, MS SQL and troubleshooting thereof

Technically proficient with Dell and HP Server hardware

Professionalism: Attention to detail, follow-up, and using good judgment is paramount

Strong written and verbal communication skills.

Strong diagnostic and troubleshooting skills.

Some understanding of audio/video signal flow a plus.

Javascript, ASP, Dreamweaver is a distant plus

Personal Characteristics

Proactive not reactive: Passion to proactively seek ways to make our customers happy.

Entrepreneurship, sense of urgency: The successful candidate will possess a high energy level which

allows them to react to situations quickly and decisively, possessing self confidence

Indomitable work ethic: The successful candidate will reject setbacks and will enthusiastically persist

until any problems are resolved. The candidate will be resourceful and innovative in tackling complex technical issues.

Accountability: The successful candidate should be a results-oriented team player who leads by

example, holds themselves accountable for performance, takes absolute ownership of issues and

champions all aspects of installation and support.

 

If you are bored in your current position, yearn for more, or if you are dissatisfied with your current employer, CourtSmart provides the unique opportunity for qualified candidates to excel, have job satisfaction, and actually see your work affect the company’s future.

If you are a forward-thinker, who anticipates change, solves technical and business problems, or desires to work in a growing company and industry; CourtSmart may be the place for you.

For Consideration:

Forward your resume to jobs@courtsmart.com with "CourtSmart Support Specialist", N. Chelmsford MA" in the subject line or fax to (978) 251-4488

 

Company Background:

CourtSmart digital systems, Inc. is a rapidly growing high-tech corporation filling a unique end-user need. We engineer and install digital recording systems that utilize state-of-the-art recording technology to capture audio and video proceedings in courtrooms, law enforcement, and other government venues. Our proprietary systems are Windows based utilizing ODBC compliant databases. All of our products are networked using Microsoft and Novell protocols. These unique systems are installed throughout the United States and internationally. As the technology leader in this field we are seeking top technicians to help us grow. We offer an exciting future and opportunity.