Support Analyst

Support Analyst

 

Hobsons is a leading education, technology, and recruitment services company with offices in Oakland, California; Cincinnati, Ohio; and Fairfax, Virginia. We are looking for a talented candidate interested in developing a career as a Support Analyst in our Fairfax, Virginia, office. Hobsons offers all of the benefits of a multinational corporation with the values and spirit of an entrepreneurial company. The Hobsons culture encourages creativity and innovation. With nearly 3 million copies of more than 100 publications distributed annually, Hobsons is the single largest provider of worldwide education and corporate recruitment information and technology.

 

Support Analyst

The Support Analyst will work with a team of other specialists to address end user issues via e-mail and phone. Working closely with college applicants and their advocates (e.g. teachers, guidance counselors, and parents), the Support Analyst will ensure that questions are addressed in a timely manner. The Support Analyst will also have the opportunity to work on documentation and provide feedback on the Web-based product to help improve the system for future years. Qualities needed to succeed in this role include managing your own time, having excellent writing skills, taking initiative on projects, and learning quickly. Applicants must have or be actively working toward a four-year degree and be extremely comfortable with the Internet. At least two years of previous service experience is required.

 

** This position is for 11 pm – 7 am. Please do not apply if you cannot work this shift.

 

As a Support Analyst, you will be responsible for the following:

§  Assess and respond to incoming technical support requests via e-mail and telephone

§  Follow department guidelines for quality standards and troubleshoot complex technical and quality standard requests

§  Perform various technical tasks for customers, including mapping and troubleshooting of PDF files, Web form building, and data manipulation

§  Assist with the implementation of new customers

§  Assist in the training of new staff

 

This position requires the following capabilities:

§  Strong oral and written communication skills

§  Professionalism and customer service skills

§  Initiative and eagerness to learn new skills

§  Familiarity with the Internet and Microsoft Office products

 

Minimum Qualifications:

§  Bachelor’s degree or actively working toward this degree

§  Two years of service experience

§  Experience with the Internet and Microsoft products

 

Hobsons offers a competitive base salary and performance-based compensation plan, along with an excellent benefits package including:

§ ­ Health Insurance

§ ­ Life and Disability Insurance

§ ­ Dental Plan

§ ­ 401K Plan

§ ­ Section 125/Flexible Spending Accounts

§ ­ Generous Holiday and Vacation Schedule

 

Please submit cover letter and résumé to:

Hobsons – Attention Human Resources

50 E Business Way, Suite 300

Cincinnati, OH 45241

Fax: 513-891-6222

E-mail: Human_Resources@hobsons-us.com

 

Résumés without cover letters will not be considered.

 

To learn more about Hobsons, please visit our corporate Web site at www.hobsons-us.com.

 

Product-related sites:

www.collegeview.com

www.emt.hobsons.com

www.USeduguides.com

www.gradview.com

www.mba.hobsons.com

 

 

EOE. We recognize and appreciate the benefits of diversity in the workplace. People who share this belief or reflect a diverse background are encouraged to apply.