Sr. Implementation Program Manager

OCLC Online Computer Library Center, Inc. is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world's information and reducing information costs. Tens of thousands of libraries around the world use OCLC services to locate, acquire, catalog, lend and preserve library materials. We are currently seeking a Sr. Implementation Program Manager at our Corporate Headquarters located in Dublin, Ohio.

 

This position is responsible for leading more complex WorldCat Local implementations, working directly with libraries to configure, test, trouble-shoot, and roll out their WorldCat Local instances.  The implementation process involves close coordination with several internal departments, such as development, product management, quality assurance, and sales.  This position will also be responsible for developing approaches for improving the current implementation process as well as providing leadership and direction to less-experienced Implementation Managers.  Finally, this position will conduct analyses of completed implementations and provide feedback to product management.

  Develop approaches for improving the current implementation process Directly responsible for leading more complex libraries through the implementation of their WorldCat Local service.  Use defined processes and tools/templates to lead these implementations.  Measure outcomes against defined goals for each implementation Directly responsible for development of materials that support implementation services and the ongoing effective use of WorldCat Local.  Materials may include project management related tools/templates, training materials, process flows and sales collateral. Collaborate with internal parties (product management; development; quality assurance; sales) to improve WorldCat Local Provide leadership and direction to less-experience Implementation Managers Conduct analyses of completed implementations and provide feedback to the implementation manager and product management. Masters of Library Science (MLIS) degree 4-6 years' experience in the library industry Knowledge of MARC cataloging standards Experience managing projects (managing relationships; scheduling project plans; communicating clearly and professionally) Experience working in libraries or directly with libraries Experience producing high-quality deliverables (documents; analyses; project plans) in fast-paced, deadline-oriented environment Experience working collaboratively with several internal parties (development; product management; quality assurance; sales) Superior communication skills, both written and oral Ability to think critically to solve problems Ability to proactively identify problems and opportunities and act upon them.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=564090-3-53