Sr. Business Analyst (P&C Insurance)

Fiserv, Inc. (NASDAQ: FISV), a Fortune 500 company, provides information management and electronic commerce systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., the company is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts. Fiserv was ranked the largest provider of information technology services to the financial services industry worldwide in the 2004, 2005 and 2006 FinTech 100 surveys. In 2007, the company completed the acquisition of CheckFree, a leading provider of electronic commerce services. Fiserv reported nearly $4 billion in total revenue from continuing operations for 2007. For more information, please visit www.Fiserv.com Fiserv Insurance Solutions provides innovative insurance technology, professional services, and outsourcing solutions to Life, P&C, Flood, and Reinsurance carriers, managing general agents, and administrators. Our solutions include insurance policy and claims administration, underwriting, rating, advanced billing and collections, point-of-sale technology, straight-through processing solutions and business process outsourcing. We are actively recruiting for a Sr. Business Analyst to join our Support Services team. This position can work out of the following Fiserv Insurance Solutions office locations: Orange, CA, Columbia, SC, Worthington OH, Cincinnati, OH or Orlando, FL.This position requires up to 60% annual travel; typically travel ranges between 20% to 40% based on client needs.Position Summary:The Business Analyst works with clients to facilitate the implementation of software solutions to include requirements gathering/documentation, training and problem resolution research. The Business Analyst formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements while working under general supervision. The Business Analyst assists the development team, support team, and professional services team in understanding and implementing new functionality and with finding solutions for client issues on existing functionality. Works with Client Services to answer application questions and respond to problems reported by clients.Essential Functions/Responsibilities: The successful candidate will be able to:Conduct analysis of business goals, objectives, and needs of the business environment.Make recommendations to improve business processes. Assists in root cause analysis in order to recommend product/system enhancements or other appropriate actions to improve productivity for clients.Apply industry knowledge and expertise to guide client. Plan and run collaborative application design sessions with the client’s business users to help produce output documentation and guides.Prepare business specifications from which technical specifications are formulated.Develop practical and creative functional designs to meet the business requirements. Obtain approval from key stakeholders. Facilitate collaboration sessions with business users. Track project scope through careful requirements management.Analyze change requests and assesses impact.Complete necessary user training as a facilitator.Maintain detailed knowledge of existing functionality and features for the P&C Systems which are being delivered to our clients. Be responsible for acceptance testing of new functionality implemented in the product set to ensure that the software is functioning per the original specifications. Create or review project test plans and test cases to ensure they adequately meet the testing requirements of the project.Work from oral or written instructions and a variety of somewhat complex job specifications, technical data, and business documents.Perform other duties as required.Job Requirements, Skills, Abilities, Education/Certification/License/Training/Travel:Years of Experience:3-5 years experience working as a Business Analyst or in a related position. Requires previous insurance industry experience.Software industry experience – highly desired.Skills and Knowledge:Strong domain expertise in the P&C (personal & commercial lines) insurance industry or other insurance industry experience. Strong facilitation skills. Proficiency with desktop applications (Outlook mail and calendaring, MS Office applications). Working knowledge of business modeling, requirements and analysis & design disciplines. Excellent written, verbal and presentation skills. Must be able to make decisions and solve problems that are general in nature and for which there are precedents. More far reaching decisions will be referred to the supervisor/manager.Multi-task, working multiple projects simultaneously as necessary.Ability to work independently. Coach, cross-train, assist or otherwise help others to improve their knowledge or skills.Education/Certifications/Training:Bachelor’s Degree in business, marketing, computer science and/or related; equivalent work experience may be substituted.Travel:Position requires up to 60% annual travel; typically it ranges between 20% to 40% based on client needs.Physical Conditions/Requirements:Position requires the ability to hear and communicate clearly, orally and in writing. Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Capable of using a keyboard effectively.Frequently required to sit for long periods of time, stand, walk and may occasionally lift and move 25 pounds.May require the ability to drive a vehicle.This position is exempt. This position is not eligible for relocation assistance. Salary must be provided to be considered.Employee must perform all of the essential functions/responsibilities for classification in this position.The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Individuals may perform other duties as assigned, including work in other functional areas to cover absence or relief, or to equalize peak workload periods. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.Business AnalysisAdditional Information:Travel Percentage: 60%