Software Training Specialist

GMT, a successful and fast growing Norcross, Georgia-based global software company, is a leading worldwide provider of workforce management, and performance management software for call centers, branch banking, back office, and services organizations.

GMT resource optimization solutions are used in over 20,000 locations across 6 continents and schedules over 250,000 people every day. GMT counts twelve of the top twenty North American retail banks as clients, and other leading brands such as Bank of America, BB&T, Golfsmith, Lloyds, SunTrust, UPS, and Weight Watchers

We offer the casual work environment of an exciting and growing global company. Employees at GMT are bright, driven, loyal and enthusiastic. We are an equal opportunity employer. We offer the following benefits: health, vision, dental and life insurance; ST and LT disability insurance, 401(k) with a company match, vacation and sick Days, tuition reimbursement and an on-site gym

THE OPPORTUNITY:

To add a talented, experienced Training Specialist to our Professional Services team

PRIMARY RESPONSIBILITIES:
The Training Specialist enthusiastically implements training programs that ensure the efficiency and success of our clients. The Training Specialist should be a seasoned professional, ideally with a customer service or call center background.
Coordinate and deliver basic and intermediate end-user training and workshops using a variety of training delivery methods and tools; including stand up facilitation, web-based, phone-based, audio-visual, etc.
Coordinate and deliver high quality 'classroom style ' training on product usage and best practices.
Assess current training programs and make recommendations to improve their effectiveness.
Update Training documentation when required
Coach and monitor new trainers (on-going side by side training, observation, modeling, and feedback), to effectiveness.
Communicate training results to colleagues to ensure smooth transition to professional services personnel.
Develop and maintain a comprehensive knowledge of company products, services, programs, and core skills:
Help design and implement future and customized developmental programs.
Work closely with Implementation Specialist to ensure client environment is fully functional prior to training and report issues that arise during training
Work closely to provide project teams support (e.g., resources, product/process expertise, trouble-shooting assistance, subjective analyses of client skills, etc.).
Communicate project status, issues, risks and changes to all project team members and management.Requirements
Minimum Qualifications: deep and proven experience in corporate training and knowledge transfer.
3+ years of training experience with complex software applications in corporate environments
Qualified candidates must have a 4 year college degree
Ability to handle multiple projects simultaneously.
5-10 years of overall training and/or customer service experience in technology.
Must have excellent organizational, inter-personal, analytical, and problem-solving skills to effectively communicate complex subject matter to a wide variety of audiences.
Excellent oral and written communication skills.
Classroom leadership
Presentation development
Document editing, revision and commentary
Direct client communication in-person, online and via the telephone
Demonstrated comfort and competence with technical concepts and technical issues
Ability and willingness to travel up to 75%.
Strong competency and proficiency in customer management systems.
Strong written and verbal communication skills
Solid Computer skills
Minimum 4 years experience in classroom training and facilitation
Experience in curriculum development and design
Must Be Available To Work A Flexible Schedule, travel may be up to 75%
Must be able to work independently and with limited supervision
Must be comfortable with public speaking, a good listener, a fast learnerPREFERRED SKILLS:Proven facilitation, training & collaboration skills, implementation and customer service background a plus.
Ability to self-motivate and quickly learn software and business rules.
Understanding of workforce management.
Technical training or equivalent in related technologies and/or systems implementations
Experience with contact center industry preferred
Experience with Customer Service Management software strongly desiredIf you are outgoing, great at multi-tasking, and technically savvy, please email your resume with a cover letter and salary history