Software Technical Support Representative

Job Opportunity

 

If you are intelligent, motivated and looking for an opportunity to work with many new and different IT technologies, then this is the job for you. Join a highly efficient team of people that work for a small, well established, very profitable software company. The excellent work environment is flexible, treats employees fairly, well managed and no office politics. On the job and off the job training is provided.

 

Job Description

 

Provide software technical support for our terminal emulation software via phone, e-mail and web requests.  This involves working with customers to troubleshoot, research, test, and resolve any support issues.  Provide sales team with pre-sales technical support.  You will also be required to perform software quality assurance, write knowledge base articles, FAQ’s and other miscellaneous IT projects.

 

Technical Skills Required

 Software technical support experience (over email, telephone and in person)Experience with different Microsoft Windows desktop and server operating systems, Internet Explorer versions and Microsoft IIS serversFundamental understanding of computers and networking involving TCP/IP, DNS, Security and Internet connectivityAbility to write technical application notes, knowledge base entries and some product documentationExcellent technical trouble-shooting skills including how to diagnose and resolve problemsAbility to learn new technical skills quickly Quality Assurance testing experience (desired, but not required)Terminal emulation software experience with IBM Personal Communications, Attachmate Extra® or some other terminal emulation product (desired, but not required)IT Network Administration skills and experience including Microsoft SQL Server, CRM database systems, Ghost Imaging Software, Backup Exec, Firewall, VPN, Terminal Server and Citrix (desired but not required)Some basic programming experience (desired but not required)

 

 

 

 

Non-Technical Skills Required

Outgoing personality with ability and desire to help customersAbility to communicate effectively, professionally and courteously over the phone, email, and in personAbility to follow company processesAbility to prioritize and handle multiple work tasks at the same timeAbility to adapt to a challenging work environment Ability to keep work environment organizedAbility to work in a small company, team oriented environment with a positive attitude.

 

Education and Work Experience Required

At least 0-2 years of work experience B.S. degree in Computer Science, Management Information Systems, Engineering or other related computer degree

 

Benefits

 

Health insurance, dental insurance, disability insurance, paid vacation, paid sick leave, 401 (K) plan, profit sharing and bonus plan, paid training, flexible work hours