Software Support/Test/QA Engineer

Are you a motivated and intelligent recent graduate with an interest in software? Do you want a position that will give you experience in software support, programming, and quality assurance?  Would you like to join a team of professionals from the world’s top universities?

 

Laserfiche is looking for motivated team-players to join our development team in our Long Beach office!  This entry-level position includes multiple responsibilities that will allow the candidate to rotate between different Engineering groups at Laserfiche within the first year of employment.

 

 

As a Software Support/test/QA Engineer, you will:

 

·  Consult and develop effective relationships with our resellers’ technical support staff

·  Create solutions to address questions about our product and diagnose issues that arise through the usage of our software in both production and theoretical environments

·  Provide Laserfiche technical support via phone, email, web-based chat, and remote access sessions to our customers for deployment and production issues by researching, troubleshooting, and analyzing customer software performance issues

·  Test Laserfiche web- and Windows-based software

·  Develop methodologies and automation for rapidly and thoroughly testing Laserfiche web- and Windows-based software

·  Drive the Laserfiche software process towards more speedy and stable software releases

·  Serve as a liaison for new Laserfiche products by dispersing information to our development and user-education teams

·  Provide content for our technical writers and conduct internal training for the pre-sales department

·  Develop the Laserfiche document and records management server

·  Create high performance, reliable, secure, and maintainable code that our customers can count on

·  Implement and refine functionality of Laserfiche product suite including rich metadata, annotation, lifecycle, search, and security support

 

 

 

What are the qualifications?

 

·  Bachelor’s degree

·  Communicate effectively both in person and on the phone while maintaining professionalism

·  Think with a clear mind and originate clever and useful solutions

·  Quickly and accurately determine the cause of a complex problem

·  Proficiency with troubleshooting Windows, particularly 2003 and XP, is preferred

·  Familiarity with the Internet and Internet applications

 

What’s in it for me?  Laserfiche employees enjoy:

·  Competitive salary

·  Free catered lunches everyday

·  401 (k) plan

·  Flexible spending (health care/child care) account

·  Excellent medical, dental, and vision coverage plus paid vacation time

·  Game room with ping pong, foosball, and pool

 

What is Laserfiche all about?

Laserfiche creates simple, elegant document management solutions that help organizations run smarter.  The conversion of paper documents into digital images provides fast retrieval, various search capabilities, reduction in storage error, and easy backup and disaster recovery solutions.  Since 1987, the company has led the document imaging industry in offering flexible and easily integrated document management solutions for a broad range of business and government needs. Today, Laserfiche serves over 23,000 organizations. The company has software development offices in Long Beach, California, Bedford, Massachusetts, and Shanghai, China along with resellers all over the world.  With our rapidly growing customer base and the increasing popularity of document imaging, Laserfiche is growing rapidly and is always looking for qualified applicants.

Compulink Management Center, Inc. complies with all Equal Opportunity and Affirmative Action regulations. Employees are equally considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap.