Senior Development Support Engineer

ATG’s software and on-demand solutions power the world's top brands e-commerce Web sites enabling them to attract prospects; convert them to buyers; and offer stellar ongoing customer care. Both Forrester Research and Gartner have picked ATG as the top e-commerce platform on the market.

At ATG, you'll find the spirit, energy, and vision of a high-tech startup combined with the stability, track record, and enviable client base of an industry veteran. ATG e-commerce software powers more of the top 300 Internet retailers than any other vendor. Our client list includes Best Buy, Disney, OfficeMax, Nike, American Airlines, BMW, Eastman Kodak, Ford Motor Credit, Barclays Global Investors, HSBC, J.Crew, Sun Microsystems, CVS, Walgreen Company, and Wells Fargo.

 

Since its founding in 1991, ATG has enabled companies around the globe to enhance and improve the entire customer lifecycle experience. We are headquartered in Cambridge, Massachusetts, with additional locations throughout North America, Europe, and Asia.

 

For more information about ATG, please visit us at www.atg.com

 

ATG Customer Support Services is looking to hire a Senior Development Support Engineer. This is a very advanced position that involves hands on work in a dynamic professional environment with ATG technology, ATG code, ATG customers, and a veteran team of extremely experienced ATG engineers. This position entails extensive exposure to eCommerce enterprise application environments, application servers, and other 3rd party technologies. Applicants who have a strong computer science background and a drive to work with code and customers are encouraged to apply.

 

Responsibilities:

 Work directly with ATG products, ATG code, and ATG customers in order to resolve live customer issues and enhance ATG technology. Troubleshoot and find resolutions to complex technical problems reported by ATG customers. Fix software bugs and deliver fixes or patches to customers. Incorporate findings into ATG Best Practices methodology and document key technical solutions in company knowledge base. Be ready to provide direct onsite technical assistance to ATG customers, in a consulting or advisory role.

 

Requirements:

 IT background in development, quality assurance, training, consulting, or technical support for enterprise software. Strong programming background is required, including direct experience in Java, C# or C++, J2EE applications, and a good understanding of software and production systems for the enterprise. Working knowledge of relational databases, SQL, and JDBC. Must have excellent written and oral communication skills. Must exhibit equanimity and poise under the pressure of solving a real time customer support issue. Occasional travel to client sites required. 

 

Sound like a fit? Click on the APPLY button below to submit your resume today!