Resident Support Engineer Sr.

Job Description:
Resident Support Engineer Sr..Serves as on-site company liaison with customer on administrative and technical matters for assigned projects/products/solutions. Has responsibility for operational quality of system equipment. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP telephony/networking/ wireless networking. Position is dedicated to one customer and resides at that customer site.  
Job Requirements:
Qualifications: Bachelor`s Degree in Engineering or equivalent years. Five years of prior related experience with wireless networking technologies, with certified levels of expertise preferred. Wireless network design tool expertise, with Motorola design tool preferred. Demonstrable prior customer support excellence