Professional Services Engineer

Seattle-based Varolii is the leading provider of enterprise customer communication solutions that enable dynamic conversations between companies and the customers they serve. Our interactive communication solution is a blend of advanced multi-channel applications built upon enterprise software. It delivers its services through a software service model. Businesses use Varolii’s technology to leverage their rich enterprise-level customer data to proactively and personally interact with their customers with timely, relevant information.

Job Summary: 

The Professional Services group within Varolii develops high-end outbound notification applications. We focus on delivering results and value to our clients through custom and packaged solutions. As a Systems Integration engineer, responsibilities include:

· Participate in designing custom systems integrations to capture the events required to initiate mission-critical customer outbound notifications on behalf of our clients by:

o  Performing data modeling through object-oriented and database design

o  Reviewing the business requirements (functional specification) gathered by the sales engineers and project managers to identify open issues and missing requirements

o  Working with the senior engineer to create the list of deliverables and their corresponding estimates for the design solution

· Develop the systems integration solution to fulfill the client’s business requirements. Steps include:

o  Build the Development Environment

§ Create the source tree using CVS/Subversion

§ Request voice prompts from the Media Services group

§ Request Varolii “Alert Administrator� (web access) client setup from the Operations group

o  Code/Develop the Systems Integration Solution using Java in the UNIX environment

o  Develop multi-media (telephony, email, SMS) templates using Varolii X-Builder tool

o  Write monitoring scripts using Korn Shell or Perl to proactively monitor the health of the solution

o  Create a personal work plan to meet the dates communicated to the client

o  Raise awareness to the senior engineer and/or project manager when a request is out of scope

· Develop straightforward flat file based outbound notification application that meet the client business requirements

· Production Rollout Support

o  Monitor the solution post go-live to ensure scheduled input and nightly result processing are operating as designed

o  Resolve any issues that are discovered by the client and customer management teams

· Interact with Varolii direct sales force and clients

o  Provide clarification on estimates and design

o  Play an active role in addressing and communicating design and production issues via conference calls and detailed emails

· Continue to develop leadership skills to grow into playing a primary role in leading projects and staff

Technical Requirements (Knowledge, Skills and Abilities):

· In depth knowledge of object-oriented design and implementation is critical

General Requirements (Knowledge, Skills and Abilities): 

· Demonstrates a dedication to client satisfaction

· Possess the ability to communicate (both written & verbal) in a clear, concise and professional manner

· Comfortable working with a direct sales force

· Outstanding problem-solver who can demonstrate a desire to succeed and takes pride in a strong work ethic

· Ability to work both independently and in a collaborative team-based environment

· Ability and interest to work in an ever-changing environment

· Open to occasional travel and direct interaction with clients

· Desire to grow into a senior engineer role with HR responsibilities (mentoring, writing reviews, serving as primary on projects)

Working knowledge or willingness/ability to learn:

· Unix shell scripting,

· SQL,

· Unix,

· VI,

· Regular expressions,

· XML

Education / Experience:

· Previous experience designing and implementing a solution in an object-oriented language (Java, C++, C#, Smalltalk)

· Computer Science or Electrical Engineering Degree

· One to three years programming skills in Java (C++ is also acceptable)

· Understanding of call center environments a plus

· SQL, PL/SQL, UNIX, middleware, and Oracle database experience a plus

For further consideration please send your resume to careers.seattle@varolii.com .