PART TIME-HELPDESK AGENT

Full Time, Temporary/Contract/Project Job Category: Customer Support/Client Care PART TIME-HELPDESK AGENT  Job Description: PART TIME HELPDESK AGENT Job Description: Our client has a state-of-the-art call center in Salt Lake City, UT. They are hiring contract to hire employees for entry-level helpdesk positions. The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The technical products that are being supported are both hardware and software related and vary from client to client. All employees are fully trained in house to handle each type of call. While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Bring your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude. KEY RESPONSIBILITIES:Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. Successful candidates will receive incoming calls for hardware and software related issues. High level of customer service skills required. Required Skills: CUSTOMER SERVICE TELEPHONE SKILLS HELP DESK TECHNICAL SUPPORT HARDWARE/SOFTWARE SKILLSAbout Aerotek: Join Aerotek Commercial StaffingSM. We employ people in light industrial, light technical and office support positions across the nation. If you are looking for a competitive wage, solid opportunity, and a career path to success, contact us now! We offer comprehensive benefits to include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Commercial Staffing team! Allegis Group and its subsidiaries are equal opportunity employers. Required Skills: TECHNICAL CUSTOMER SUPPORT, CUSTOMER SERVICE, CALL CENTER HELPDESKJoin Aerotek Commercial StaffingSM. We employ people in light industrial, light technical and office support positions across the nation. If you are looking for a competitive wage, solid opportunity, and a career path to success, contact us now! We offer comprehensive benefits to include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Commercial Staffing team! Allegis Group and its subsidiaries are equal opportunity employers. Contact Information Contact: Vanessa Marie Ypina Address: 1946 West Parkway Blvd.West Valley City,UT 84119 Phone: (801) 844-4049 Aerotek recruits, screens, and hires professionals in the technical, professional, engineering and commercial staffing industries. We specialize in placing professionals in the following fields: Accounting & Finance Administrative Architecture Aviation Automotive Call Center Clinical & Scientific Construction Engineering Energy Environmental Labor Manufacturing Mortgage Discover the benefits of working for Aerotek. Your opinion matters Our recruiters work directly with you to understand your talents, job criteria, and career goals. They value your input and work hard to find exactly what you are looking for. Flexible job opportunities available Contract, contract-to-hire, and direct placement positions are available – you get to choose the work style that suits you best. We are with you every step of the way Our dedicated teams work hard to find the right opportunity for you – one that promotes your professional and personal growth. Be the first to know We have strong relationships with industry-leading clients – we get the inside track on upcoming opportunities and pass this benefit on to you. Access to the best jobs with the best companies From engineers to administrative professionals, Aerotek has thousands of jobs available throughout a wide-range of industries. For more information about Aerotek, visit www.aerotek.com