Network Technician I (NOC Technician I) - Lincolnshire, IL

Founded in 1985, XATA Corporation (www.xata.com) is a leading provider of fleet management solutions to the transportation industry. XATA's innovative technologies and value-added services enable customers to optimize the utilization of their assets and enhance the productivity of fleet operations across the entire supply chain, resulting in decreased costs, improved customer service and overall business productivity.

XATA was the first to provide completely paperless electronic logs, exception-based management and learned standards for accurate business intelligence. XATA's products seamlessly combine enterprise software, onboard computing, real-time communications and global positioning to provide an enterprise-wide logistics management solution for North America's premiere fleets. XATA's solutions are in use at over 1,000 distribution centers and in over 45,000 vehicles.

Position Concept:

The mission of a Network Technician is to provide shift coverage for a seven by twenty-four hour Network Operations Center located in Lincolnshire, IL.  The Technician’s main purpose is to monitor and proactively check the System Network, Switch Applications, Billing Application and Customer’s connectivity.  This includes implementing problem determination and ‘root cause’ analysis; and/or executing routine and/or standard operating procedures necessary to continue a high quality of service to the company and its customers. 

 

Essential Functions:

· Work independently or as part of a shift team to monitor systems and network components, perform advanced problem determination and restoral service, and manage services from internal support resources and vendors

· Provide Level 1 to select Level 2 problem determination and support to XATA/CrossBridge Solutions and their customers

· Open problem tickets to record details of problems and track resolution.

· Assume ownership of problems until: a) resolution by Technician; b) resolution by internal support staff or c) resolution by vendor representative

· Use basic to intermediate problem determination skills supplemented by various tools and utilities to resolve system problems. Work with various support groups to identify “root causesâ€� and detailed analysis.  This requires independent action by the Technician to resolve problems and communicate with team members, other Operations groups, support groups, service vendors and customers

· Responsible for understanding and communicating all standard operating policies

· Responsible for writing, dissemination, and training team members in new policies and procedures

· With given skills or skill development, be responsible for performing on the job training to team members in use of current technologies and problem determination concepts when necessary

· Responsible for performing routing system, switch application, and billing application checks

· Responsible for developing basic to intermediate knowledge, through independent study programs and/or on the job training, of the following:HP S-Series (Tandem) Guardian commands and utilities Basic SQL and database concepts Basic knowledge of communication products X.25 and TCP/IP Event interpretation associated with system and network events Telephone operator duties, customer care, device registration order fulfillment and shipping/receiving

Experience and Skills Required: 

· Technical Bachelor’s Degree desired but not necessary with appropriate skill set and experience

· Use of Windows desktop platforms

· Use of Microsoft Office software products (Word, Excel, and PowerPoint)

· Basic understanding of Computer OS principles and concepts

· Familiarity with networking desired

· VBA skills a plus but not required

 

Key Competencies: 

· Strong oral and written communication skills

· Ability to investigate problems and research solutions

· Ability to work independently

· Good problem solving skills

· Ability to work collaboratively with others to achieve department and corporate goals

· Must be flexible to work a 2nd or 3rd shift

If you are a dynamic, successful, driven professional, XATA is the company that will further your experience and career growth. We offer a competitive salary with comprehensive benefits.

As an Equal Opportunity Employer, we are committed to a diverse workforce.

Interested applicants should email their cover letter and resume to hr@xata.com