Manager, Product Support Services

Trintech Group Plc (NASDAQ: TTPA) is a leading global provider of financial software and services specializing in reconciliation workflow, revenue enhancement, transaction risk management, and compliance for commercial, financial, and health care markets. For over 20 years, Trintech has been providing comprehensive, industry-leading solutions to financial departments seeking greater insight into critical transaction processes. Trintech delivers a configurable, highly scalable platform that incorporates a company’s unique business processes, enabling managers to obtain greater visibility and more efficiently manage business risk throughout the transaction lifecycle. Manager, Product Support ServicesPosition Role:

Reporting to the Director of Customer Support, oversees product support staff in Dallas and London, managing the day-to-day resources and customer product / software support issues.

 

Key Responsibilities will include:

· Organization and management of post-sales customer product / software support representatives in Dallas and London (10 people total)

· Ensuring we achieve targets for customer satisfaction, response and resolution timeframes

· Coaching and professional development of subordinates Qualifications

• 5+ years experience in software product support management

• BS/BA degree in Computer Science, Business or equivalent

• Experience in software manufacturer and financial companies is preferred

• Software product support and services management

• Knowledge of software license and service sales

• Ability to lead a professionally & geographically diverse team

 

 

Working at Trintech:

Trintech offers competitive salaries in a flexible, business casual work environment. Trintech provides employees with a strong benefits package including Medical, Dental, Prescription, Vision, Life and Disability Insurance, and also offers a 401K plan, an employee stock purchase plan, tuition reimbursement and 3 weeks paid vacation to start.

 

 

Trintech is an Equal Opportunity Employer