Linux Systems Engineer

ATG’s software and on-demand solutions power the world's top brands e-commerce Web sites enabling them to attract prospects; convert them to buyers; and offer stellar ongoing customer care. Both Forrester Research and Gartner have picked ATG as the top e-commerce platform on the market.  At ATG, you'll find the spirit, energy, and vision of a high-tech startup combined with the stability, track record, and enviable client base of an industry veteran. ATG e-commerce software powers more of the top 300 Internet retailers than any other vendor. Our client list includes Best Buy, Disney, OfficeMax, Nike, American Airlines, BMW, Eastman Kodak, Ford Motor Credit, Barclays Global Investors, HSBC, J.Crew, Sun Microsystems, CVS, Walgreen Company, and Wells Fargo.  Since its founding in 1991, ATG has enabled companies around the globe to enhance and improve the entire customer lifecycle experience. We are headquartered in Cambridge, Massachusetts, with additional locations throughout North America, Europe, and Asia. Opportunities available in Cambridge, MA; Reston, VA; Seattle, WA

We are looking for a highly skilled, energetic individual to join ATG’s operations team. The person in this role will be part of a group responsible for ATG’s growing OnDemand infrastructure as well as portions of our corporate infrastructure.

This position requires a broad technical background with expertise in several key areas. You should have significant experience managing complex technical projects. VoIP and SIP experience is a big plus.

Responsibilities: 

• Assist in maintaining operations for ATG’s OnDemand infrastructure
• Assist in the creation and continual improvement of operational processes
• Contribute systems documentation and maintain operational run book
• Create tools and process automation
• Fault detection and resolution, configuration management, change management and performance management
• Administer systems, applications, backups, monitoring and recovery processes, patches, updates and server utilities
• 9am - 5:30pm. Participation in a moderate on call rotation.

Qualifications:

• Strong skills in troubleshooting and monitoring system processes, memory, and load.
• Excellent interpersonal and customer service skills
• Professional written and verbal communication skills
• Experience managing complex technical projects
• 5+ years experience in a large production environment (200+ machines).
• Expert Linux skills (Red Hat/CentOS, Apache 2.0); strong Windows skills (Windows 2003, IIS 6.0, Active Directory)
• Excellent IP networking fundamentals
• Expertise in many of the following technologies and protocols: SIP, RTP, TCP, UDP, DNS, NTP, 802.11, OSPF, BGP, DHCP, LDAP, HTTP, ISDN, T1/E1, Ethernet, firewalls
• SIP experience a strong plus
• Cisco IOS experience a plus (Switch, PIX, VLAN)
• Scripting skills in Perl, Python, VB

Educational Requirements:

• Bachelor's (Computer Science or Analytical Discipline preferred)
• Vendor Certifications: Linux, MCSE (2000 or 2003), IIS, Apache, CCNA and/or CCNP, Security or Storage
• Must demonstrate interest in continuing education through work experience or personal efforts Sound like a fit? Click on the APPLY button below to submit your resume today!