Implementation Specialist-EPM

NextGen Healthcare Information Systems, Inc., a rapidly growing, publicly held, top-tier healthcare IT company based in Horsham, PA, provides computer-based practice management and electronic medical records systems to more than 1,500 physician practices across the United States. Join a dynamic team of individuals supplying innovative information system solutions to the medical industry. NextGen Healthcare Information Systems rewards the creative and provides a casual work atmosphere. NextGen offers an excellent salary and comprehensive benefit plan.

The ideal Implementation Specialist will effectively educate and guide Client's Core team, end-users, and new internal employees on software configuration and front end functionality to ensure proper utilization of the NextGensoftware and ancillary applications.

• Exercise independent judgment to organize and plan Client sessions to ensure each session is tailored to the individual client need in respect to their specific practice workflow and procedures.

• Perform analysis of Client's databases and take the appropriate course of action. Action taken may include but are not limited to:
o Correct/address issues and/or problems identified during analysis
o Communicate/escalate issues/problems to the appropriate department to promptly and effectively address issues 10%
• Perform software customizations, ranging from basic to complex, in accordance to Client customization requirements. Process requirements for enhancements and/or new features to the appropriate department.

• Travel nationally. Out-of-office requirements are approximately 80 -90% annually.


 

Required:

o Excellent organizational skills
o Ability to manage classes of up to 10+ students
o Ability to be self-sufficient as most Implementation Specialists are remote employees
o Ability to travel (must have drivers license, credit card, government issued ID, etc.)
o Excellent people skills
o Ability to deal with stressful situations
o Ability to manage customer expectation while on-site
o Professional demeanor
o Customer Satisfaction oriented

o Must become a NextGen Certified Professional at completion of initial training


 

Preferred:

o BS in Business Management, Education, Computer Science, or related fields
o Medical industry training experience
o Significant experience with class room style training
o Basic working knowledge of client/server applications
o Basic understanding of technical terminology
o Previous training and implementation experience
o Knowledge of and/or experience in ambulatory health care settings

 

Nextgen Healthcare is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.


If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=555744-3-423