Help Desk Technician

SupportSoft, Inc (NASDAQ: SPRT) is seeking self-motivated individuals for supporting customers in the areas of PC and consumer technologies. If you find yourself helping friends and family to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in customer service, consumer products such as MP3 Players, PDAs, PC applications, and home networking, as well as your education in a Work From Home contact center.

 

What do you need to qualify for this Work From Home opportunity?

Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution and capability for dual monitor display. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17� monitor or greater.

Broadband connection (1 MB down / 384 kbps up)

 

Skills:

• Excellent written and oral communication skills, second language a plus

• Can communicate technical concepts clearly to customer’s level of understanding

• Excellent customer interaction skills

• Strong organizational and multitasking skills

• Ability to problem solve and resolve problems creatively

• Review SOPs and provide feedback and ideas

• Ability to type 30 to 40 words per minute

• Ability to travel for training and team activities (occasionally)

 

Experience:

Typically requires a minimum of 1 to 2 years of related experience:

• Job roles in customer service dealing with consumers

• Hardware / Software technical support

• Troubleshooting Windows XP platform to registry level

• Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc.

• Networking technologies TCP/IP, DNS, Firewalls

• Internet connectivity using cable, DSL, satellite, dial-up

• Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs.

• Internet security in areas of virus and spyware

 

Education:

• Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.

 

Full time positions only.

 

Please apply directly to our website at: www.supportsoft.com or use the below link:

http://www.jobvite.com/CompanyJobs/Job.aspx?c=seWfwJx5&v=1&j=o61aVfwW