Engagement Manager, Sr. Director (TECH-DAL-08-47)

Targetbase is a unique direct marketing agency driven by business intelligence, has a Fortune 500 client base, and specializes in providing actionable insights that turn customer data into profits.Targetbase, part of Omnicom Group Inc., has its headquarters in Dallas, Texas with an office in Greensboro, North Carolina. Description



POSITION SUMMARY: The director of Engagement Manager is responsible for managing pre- and post-sales customer engagements of Targetbase Technology solutions and assists in prioritizing ''market-driven'' solution enhancements in concert with those of TB's existing business model and clientele.

 

RESPONSIBILITIES: 

Creates a technology road map that leads to the development of a data model, mapping of critical data sources, hardware recommendations, data flow and connectivity architecture for contact point alignment and synchronization, Business Intelligence tools evaluation and development of an implementation plan and budget.

Manages client expectations relating to system enhancements.

Provides marketing and sales pursuit team support, including writing responses to RFPs, and presenting technology solutions.

Provides an evaluation of client's current state of CRM tools, ''use intent'', and implementation progress (including infrastructure, communications, process controls, flexibility and growth potential).

Evaluates underlying technologies to support CRM communications plans and recommendations for optimization.

Prepares implementation estimates and implementation cost control.

Establishes vendor/partner communications associated with planning and implementation.

Provides forward planning recommendations on the future state of infrastructure, communications, process controls, flexibility and growth potential.

Responsible for Technology Execution management

Participates in speaking engagements relative to industry product and solution education. Conducts ''on screen'' product line demonstrations.

Maintains strong consultative selling skills.

Executes consultative projects and services such as leading needs assessments and requirements gathering sessions. Liaison within Client company to other departments for purposes of communicating solution plans and expectations.Collaborates with other Targetbase competencies to provide technology thought leadership that leads to enhanced cross-competency relationships, technology adoption, and the creation of innovative client solutions. Required Skills



Preferred requirements include a Bachelors Degree in Computer Science and/or in-depth applied industry experience

Possess thorough understanding of engagement management lifecycles relative to all development and delivery systems and potential integration with third party products

Possess strong written and verbal communication skills and a strong history of effective team building

Excellent organizational skills and a commitment to ''customer'' as well as ''market-driven'' processes of product and engagement evolution

Strong consultative selling skills

Experience managing programs across OEMs, integrators and strategic client accounts and partners

Must be comfortable working with technology consultants, database managers, and engineering teams to help integrate engagement priorities into timeframes for consistently reaching developmental milestonesPossess a working knowledge of online and offline marketing information systems and processes, relational databases, multi-tiered / distributed information systems, Business Intelligence, and data mining / modeling.Required Experience

Minimum requirements include 12-15+ years architecting, integrating and delivering customer-centric solutions for data warehousing, campaign management, business intelligence, and online solutions that scale from single brands to enterprise levels. Overall experience should cover all areas of project lifecycle, from inception through production launch and maintenance.Submitting a resume online at a job site could cause valuable screening information to be missed.Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=189289&company_id=15915&jobboardid=24 We are an Equal Opportunity Employer