ERP Help Desk Analyst Seguin Texas

Details

Country: USA
Location: Texas-Dallas Dallas, TX 75201
Total applied: 40
Job Category:IT/Software Development
Location:Dallas, TX 75201
Status:Full Time, Employee
Occupations:Network and Server Administration
Career Level:Experienced (Non-Manager)

Enterprise Help Desk - SAP

Two positions available weekday or weekend......

Individual will be responsible for daily call center support for worldwide support for company IT related issues. Primary responsibilities will be IT based phone supporting end user for infrastructure and application issues.

Responds to initial inquiries and requests for assistance with the organization's computer systems . Identifies problems, troubleshoots and provides advice to assist users . Takes responsibility for problem resolution, escalating as necessary. Logs all activities Update problem resolution database. Candidate needs a broad range of IT experience and customer service skills. Windows and PC hardware knowledge are essential. Communications, patience and people skills must be excellent. Familiarity with help desk software tools and the application support for SAP is desired. Requires 2 years help desk experience

Certifications such as A+, MCP, MCSE are preferred.

- Apply for ERP Help Desk Analyst Seguin Texas

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