EDIFECS SEEKS TECHNICAL SUPPORT ENGINEER - TIER II

ABOUT EDIFECS

Edifecs is the industry leader in providing vertical solutions for compliance, quality and analytics, allowing enterprises to improve business performance and leverage the investment they have made in middleware solutions.  Edifecs’ solutions ensure compliance, improve quality, and provide end-to-end proactive visibility and real-time business intelligence for healthcare enterprises. Edifecs’ solutions improve the performance of a business by mitigating risk, decreasing costs, improving profits and increasing revenue.   

 

Edifecs’ products include the Edifecs Healthcare Suite – a set of powerful applications and technologies that reduce friction in administrative, clinical, financial and pharmaceutical transaction workflows, both within and between healthcare enterprises.  The Suite includes business performance management applications that automate and manage the full lifecycle of transactions; from community enablement, to testing and data validation, real-time transaction monitoring, claim repair and reconciliation, facilitating direct connectivity and providing rich transaction analytics.

 

In addition, Edifecs provides horizontal solutions for guideline authoring, data validation and partner enablement.

 

2008 marks 12 years of Edifecs’ expertise in providing innovative technology solutions to over 1000 customers worldwide. Edifecs has over 300 customers and partners in healthcare that include 16 Blue Plans, 35 Medicaid, State and Federal agencies, along with partnership arrangements with most leading middleware stack vendors. 

 

Our worldwide team of more than 110 is rich in experience, energy and knowledge. We thrive on success and are growing our customer base with the same enthusiasm we are growing our team.

 

Founded in 1996, Edifecs is headquartered in Bellevue, WA.

 POSITION SUMMARY



Edifecs Support Engineers help customers troubleshoot technical problems they face in using our solutions. These can range from simple installation questions to advanced performance tuning of complex systems.

 

The ideal candidate is goal-oriented, has the ability to handle interrupts while fluidly switching between several projects and has strong technical skills supporting mission critical products for enterprise clients.  The position requires interaction with customers, sales team members and the product development team.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

·            Mentor Edifecs’ clients and partners on becoming expert users of Edifecs solutions.

·            Provide Level 2 engineering support to enterprise clients and advanced support to Level 1 support teams with any technical or operations aspects of the products

·            Escalate problems to development teams as necessary

·            Assist development team with performance analysis and testing

·            Assist clients in successful integration of Edifecs products in their environment

·            Diagnose software bugs and malfunctions.



 REQUIRED SKILL SET

·            BS in Computer Science, Software Engineering, Electrical Engineering  or related discipline or equivalent experience

·            2+ years experience of combined C++/Java software development with emphasis on performance, reliability and scalability

·            Knowledge of COM, VB, Jscript, Java and Perl required; C# or VB.net a plus

·            2+ years of cross-platform programming experience

·            4+ years of working with EDI and EDI systems; knowledge of HIPAA a plus

·            Knowledge of Windows and UNIX and ability to write system scripts in Unix shell and DOS required

·            Experience supporting 24/7 production high-availability systems and willing to work flexible hours including the ability to work outside normal business hours on occasion.

·            Ability to identify and clarify problems, set goals and able to resolve critical issues

·            Ability to work effectively on multiple tasks with many team members, testing and support staff, development team and others

·            Ability to explain complex solutions to a varied audience ranging from highly technical to non-technical

·            Strong verbal and written communications skills

·            Excellent organizational skills and attention to detail

·            Ability to work in a fast-paced, high-volume, high production environment

·            Ability to travel for on-site problem resolution and proof-of-concept demos

 PERSONAL CHARACTERISTICS

·            Leader

·            Effective communicator

·            Competitive

·            Entrepreneurial

·            High energy

·            Aggressive

·            Raw intelligence

·            Uncompromising integrity

 

Edifecs offers a competitive compensation package with comprehensive benefits and 401k 

Edifecs is an Equal Opportunity Employer