Director of Client Services(Healthcare/Payor/Benefits/Claims IT)

My Client:Venture-backed Software Company in the Boston area seeks a seasoned individual to join a growing professional services team.  The successful Director of Client Services candidate is a senior level manager within the Professional Services department with a solid track record that includes complex implementations and system integrations with in the healthcare/payor space.  The ideal candidate will also have excellent oral and written communication skills, and background in the healthcare space.   Responsibilities:· The day-to-day hands on management of a portfolio of customer accounts for the purpose of professional services delivery · The management of assigned staff and their professional services performance.  · Project and customer/account management · Works closely with the Director of Engineering, Director of Product Management, and company executives to assist with and deliver the goals and objectives of the department and the company. · A key player in the support of sales activities    Requirements: Deep healthcare payor knowledge and experience (at least 5 years) Minimum of 8-10 years of business management and/or professional services experience, or related experience, with at least 3 of those years having direct program management responsibilities. Independent leadership of a matrixed organization. Proven track record in problem solving and making sound business decisions that meet both customer and organizational objectives. Proven track record in managing simultaneous and highly complex and integrated projects, whether independently or through assigned resourcesIf you meets these requirements please send your resume as a Word Attachment to Laura McCarthy at: lmccarthy@mri-boston.com    Keywords: Healthcare, Payor, Insurance, Benefits, Claims, IT, Software, Client Service, Program Management, Project Manager  MRINetwork, one of the world's largest search and recruitment organizations, has over 1,000 offices in more than 35 countries. Each office is a single point of contact that allows candidates to access high-quality positions virtually anywhere in the world. MRINetwork recruiters are industry specialists who typically have real-world experience in the industries they serve. LOCATION: Boston North JOB CATEGORY: Medical/Health TYPE: Full Time, Employee JOB REFCODE: C2748 COMPANY: Management Recruiters of Westborough CONTACT NAME: Laura McCarthy ADDRESS: WESTBOROUGH OFFICE PARK2000 WEST PARK DRIVEWESTBOROUGH,MA 01581 PHONE: 508-366-9900 ext 111 EMAIL: Apply by Email