Director Business Development - New Markets

 

SoundBite Communications is a leading provider of automated voice, email and text messaging solutions that are delivered through a multi-channel customer communications program via a Software as a Service (SaaS) model.  Organizations rely on SoundBite’s on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes.  SoundBite helps organizations increase revenue, enhance customer service and retention, secure payments, and can improve contact center efficiency by increasing agent productivity and enabling agentless interactions.  The company’s multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities.  SoundBite’s service has the capacity to initiate more than 14 million calls each day, and in 2007, clients used the service to place more than 1.5 billion calls.

 

SoundBite is headquartered in Bedford, Massachusetts.  For more information, visit us at www.soundbite.com

 

JOB SUMMARY:  The person who fills this roll will be responsible for the growth of voice, text, and email messaging programs across SoundBite.  He/she will contribute to the direction of future products and services by  identifying  new market opportunities for SoundBite’s Intelligent Communications Platform.  He/she will also be responsible for the development of business plans/use cases, marketing materials, sales initiatives, promotions, webinars, and more, for promoting new and existing solutions in the identified markets.  He/she will also be a key contributor directly to the definition and implementation of solutions inside SoundBite.

 

This person will enjoy the success that comes with ensuring that SoundBite proactively identifies and approaches  new opportunities quickly and effectively.  In addition, he/she will ensure that SoundBite delivers comprehensive solutions to our clients as agreed.  He/she will ensure that SoundBite continues to develop solutions that meet the future needs of the identified target markets.

 

 KEY FUNCTIONS/RESPONSIBILITIES:

New Market DevelopmentIdentify and evaluate new market opportunities for SoundBite services.Evaluate new markets and determine business justification for market entry.Identify prospective partners for strategic engagement.Identify and evaluate competitive landscape.Provide creative concepts and plans for new market opportunities, such as:Retail text alerts or loyalty programsSocial network tools (MySpace, Facebook, etc.)Coupons and prepaid card utilitiesText chat for customer contact centers

Marketing Development

· Contribute to the development of sales materials and marketing programs.

· Coordinate targeted marketing programs to address the needs of targeted client segments

 

Product Definition

· Coordinate with product planning to define and prioritize mobile messaging solutions

· Work with engineering to ensure client needs are met and messaging volumes are supported.

· Communicate the features of new products to the sales team as well as to clients.

· Contribute to IP protection and patent applications.

 

Provide Technical Sales Support

· Provide technical expertise on text, voice, and email messaging solutions.

· Answer client questions regarding solutions.

· Provide pre-sell support to SoundBite’s 20+ sales representatives across the USA.

· Coordinate sales and client management activities to address new markets.

· Work with the clients to define and implement programs which are compliant with CTIA and mobile industry standards.

· Establish plans for maximizing text message revenue at new and existing accounts.

 

 

QUALIFICATIONS:

  Education and Experience:

· 2+ years experience with mobile messaging solutions

· 5+ years experience in sales or technical sales support

· Bachelor’s degree minimum, advanced degree a plus

 

 

  Competencies and Attributes:

· Strong and clear communication skills, written and verbal

· Domestic travel will be required on a regular basis (at least monthly) to meet with clients

 

COMPENSATION and BENEFITS:
SoundBite offers an upbeat, positive work environment that encompasses the energy and buzz of a growing company, with the infrastructure and stability of a more seasoned organization, complete with a list of Fortune 500 companies who are revenue producing customers.  SoundBite also offers a highly competitive compensation plan, commensurate with experience. Additionally, employees are granted “equity stock optionsâ€�. Benefits include a comprehensive coverage for medical and dental care for employees and dependents offered at a very low percentage of total premium as well as employee life, short and long term disability, 401(k), Section 125 reimbursement accounts, an employee assistance program, a corporate discounts program, 3 weeks vacation and 10 paid holidays.  SoundBite employees who work out of our Bedford office also enjoy free access to our onsite fitness center, complete with locker rooms and showers and a full service restaurant/cafeteria on the premises.

CONTACT INFORMATION:
For immediate consideration, Please apply on line or by sending your cover letter and resume to: careers@soundbite.com   and reference the job title in the Subject line of your email.

We are not accepting any contact from agencies at this time.

Thank you for your time in applying and your interest in SoundBite.

SoundBite is an Equal Opportunity Employer.