Customer Service Representative with Adobe illustrator

Customer Service Representative with Adobe illustrator Description: Client is a software developer and online retailer of personalized stationery and related products currently servicing the baby and bridal market via 4 national brands/websites. We are a fast-paced, fast growing, profitable start-up company and have received press coverage in numerous publications such as The Wall Street Journal, In Style, Town & Country, People, Daily Candy, Pregnancy and Child Magazine. The Customer Service Representative is responsible for providing exceptional service to every customer. S/he will respond to telephone and email customer inquiries in an efficient, professional and friendly manner. S/he also acts as the ?voice of the customer? and recommends merchandising, site usability and policy improvements that facilitate customer loyalty and retention. At Volt Technical Resources, we connect talented people with respected companies. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping lead companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, please visit http://www.volt.com To see more of our job postings, please visit http://jobs.volt.comVolt is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace.Please note duration of contract and contingent, temporary-to-direct hire and direct hire opportunities are projected and/or estimated timeframes only. Assignments may be extended beyond and/or end prior to these estimated timeframes.Requirements: 1. Excellent customer/client communication experience and skills (phone and email) required.2. 4 years experience in customer service environment or equivalent work experience.3. Experience in an e-commerce a plus4. Experience in a print/design company a plus.5. Experience in a call center a plus Primary Duties:1. Respond and resolve in/outbound customer service inquires and issues via telephone and email. 2. Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.3. Drive process improvements within the Customer Service area. 4. Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.5. Construct email responses for new customer issues.6. Place, track and close orders through the Tiny Prints order fulfillment system. Knowledge, Ability, Skills1. Exceptional communication and interpersonal skills: ability to effectively and concisely communicate and build relationships with customers/vendors.2. Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.3. Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.4. Willingness and desire to go the extra mile for Tiny Prints customers.5. Proficient in using Web browsers, Microsoft Word and Excel6. Experience with Photo Shop a plus7. Ability to interact with internal and external vendors to ensure customer and company needs are met according to our Level of Service standards. 8. Desire to work in and adapt quickly to a fast-paced, rapidly growing start-up environment Location: Mountain View, CA Type: CONTRACT Duration: 120 - 180 Days Pay Rate: DOE Contact: Volt Technical ResourcesVolt Workforce Solutions100 View St., Ste. 204Mountain View, CA 94041PH: 650/691-9040FX: 650/691-0884  Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 302539-6835-20-225587 Company: Volt Workforce Solutions Location: Mountain View, CA 94043 Status: Temporary/Contract/Project Salary: DOE Job Category: Customer Support/Client Care Contact Information Company: Volt Workforce Solutions Address: 100 View St., Ste. 204Mountain View,CA 94041 Email: Apply by Email Phone: 650/691-9040 Fax: 650/691-0884