Client Operations Coordinator

ABOUT THE COMPANY:

 

GMI is a Seattle-based firm which provides global market intelligence solutions offering a range of software applications and database services. Founded in 1999, GMI employs more than 200 talented professionals located on 4 continents, serving customers in more than 40 countries. With operations in Europe, Asia and the Americas GMI serves many of the largest and most successful market research firms and companies in the world.

Our culture is entrepreneurial and spirited.  We have a collegial work environment where we get things done and we like to win!  We currently have a great career opportunity in this growing technology company for a key member of the Client Operations team.

 

ABOUT THE POSITION:

The Client Operation Coordinator position is responsible for supporting the client-facing team in evaluating projects bids, assessing feasibility, and ultimately preparing proposals on a wide variety of GMI projects.  This role is based in GMI's Marlborough office and will support the East Regional staff based primarily in Marlborough and other GMI US Offices.  Also responsible for participating in the design of sample plans for all related studies.  Other tasks may include price negotiation and joining client-facing team members on conference calls with prospective and current clients.  This position is an entry-level position with room for growth & represents an excellent opportunity to learn GMI’s solutions while developing the sales & client service skills required for opportunities in sales, client operations or client services. 


RESPONSIBILITIES:

-  Assess client needs and identify the appropriate GMI solutions

-  Coordinate proposal creation and feasibility assessment for client bids

-  Process initial RFP (Request For Proposal) and review bid for accuracy

-  Oversee the bid creation process by the off-shore service bureau

-  Present proposal to client and serve as point of contact for any questions or client feedback.

-  Design sample plan for related studies

-  Collaborate with brokerage on projects requiring partner sample

-  Answer initial questions on products/services

-  Increase client awareness and understanding of GMI's capabilities
-  Liaise with other internal GMI departments to bid and execute client projects and requests
-  Maintain existing account relationships to insure they remain healthy, productive and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues with key clients

 

Conduct basic and in-depth feasibility assessment & prepare support materials for the client-facing team by:

 

-  Participating in the handling and categorizing of in-bound bid requests

-  Assessing project feasibility by working with various software tools

-  Work with a brokerage team to purchase sample from panel partners if necessary

-  Aggregating data and sending final information to the RFP team

-  Become an expert in GMI’s online panels and help support Sales/ Client-facing teams

-  Work with the Manger on process improvements and reporting


QUALIFICATIONS:

-  Bachelor Degree in Business preferred
-  Minimum 1 - 3 years related experience in sales, business or marketing
-  Competitive nature with strong work ethic and drive to achieve sales goals

-  Ability to develop and maintain productive business relationships
-  Passion for satisfying clients and fulfilling commitments
-  High-energy with ability to work in a fast paced, dynamic and unstructured environment
-  Excellent written and verbal communication skills, including ability to present to groups
-  Ability to manage multiple clients and projects under tight deadlines essential
-  Microsoft Office and Windows expertise

TO APPLY PLEASE VISIT: https://home.eease.com/recruit/?id=53942

 

TO LEARN MORE GO TO:  www.gmi-mr.com