Call Center (Desktop) Support

Call Center (Desktop) SupportDescription: Will be responsible for troubleshooting and resolving customer computer hardware, software and connectivity problems over the phone. Handles questions and problems that usually focus on specific product segments, addressing both hardware and software issues. Responsible for effectively positioning and selling warranty products and technical solutions. Responsible for reporting and/or escalating issues and problems through appropriate channels. At Volt Technical Resources, we connect talented people with respected companies. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping lead companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, please visit http://www.volt.com To see more of our job postings, please visit http://jobs.volt.comVolt is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace.Please note duration of contract and contingent, temporary-to-direct hire and direct hire opportunities are projected and/or estimated timeframes only. Assignments may be extended beyond and/or end prior to these estimated timeframes.Requirements: 2+ years experience in a technical and customer service based environment.Must have solid technical knowledge, telephonic troubleshooting and hands-on experience with computers including hardware, software, Internet, Operating Systems, networking and other computer related problems. Must have customer service experience in the computer industry. Apple/Mac experience is strongly desired (But not required). Must have strong written and verbal communication skills. Must be flexible in terms of working schedule. Type min. of 30 WPM. Location: Elk Grove, CA Type: CONTRACT Duration: 180 - 365 Days Pay Rate: DOE Contact: Volt Technical Resources (Sacramento)Volt Workforce Solutions1515 River Park Drive, Suite 150Sacramento, CA 95815PH: 916/923-0454FX: 916/923-9255  Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 300295-759-20-226223 Company: Volt Workforce Solutions Location: Elk Grove, CA 95758 Status: Temporary/Contract/Project Salary: DOE Job Category: IT/Software Development Contact Information Company: Volt Workforce Solutions Address: 1515 River Park Drive, Suite 150Sacramento,CA 95815 Email: Apply by Email Phone: 916/923-0454 Fax: 916/923-9255