Application Engineer

Job Summary: 

Responsible for deployment of the company’s suite of web-based business communication applications. This individual will drive all phases of the implementation lifecycle, from initial requirements gathering, specification, scope estimation, implementation and delivery of a notification application.

Primary Responsibilities:  Deliver customer applications, including configuration of the core business notification service, testing and issues resolution, documentation, and other technical deliverables.Manage a portfolio of multiple concurrent customer projects.  Develop and maintain project plans and project documentation. Launch customer projects and achieve completion signoff within specified project timeline (ranging from four weeks to three months).Provide technical sales support to the sales team including presentations, contributing to RFP responses, and interacting with prospects throughout the sales lifecycle. Build and deploy demonstrations for prospects.Evaluate customer requests for features, competitive products, and internal requests.  Actively engage the Engineering team to evaluate product enhancements and issues.Provide rotating on-call after-hours first-line support once every 6 – 8 weeks.  Provide Tier 2 technical support during business hours as assigned by the Tier 1 Technical Support team.

 

Requirements (Knowledge, Skills, and Ability): 

 Proven track record in the successful delivery of enterprise-level projects for external customersDemonstrated experience in full lifecycle enterprise software development and deploymentExperience with structured application development tools and practices Solid technical background in programming and scripting languages in order to learn and use a proprietary scripting/configuration language: HTML, XML, ASP, Web Services, or other Internet technologiesTechnical background with database technology: Microsoft SQL Server 2000 or other SQL, and database usageExperience with voice XML desirableAbility to operate under deadlines and large workloads in a high tech start-up company or telecommunications industryExtremely responsive and able to communicate effectively with all levels of the internal and client organizationsDemonstrated ability and willingness to continuously acquire new competencies and accept new challenges. Completes work with minimal supervision and meets established deadlinesExcellent interpersonal, written and verbal communication skills Demonstrated analytical and problem-solving skills

Education / Experience:

· 5+ years directly-related industry experience preferred

· Bachelor’s degree in Computer Science, Information Systems, or equivalent degree in other disciplines is acceptable with extensive technical and work experience

· Experience in the Business Continuity market desirable

· Occasional travel

 

For further consideration please send your resume to careers.bedford@varolii.com .