Analyst - Application Support

dunnhumbyUSA

We put genius into making sure our clients and our people get to know and treat their essential customer better than anyone else.  We believe our company offers a different way of thinking and a better way to work.  Our core values underpin our culture and are embodied in our behavior.

· We put the customer first.  We are the voice of the customer.  We start with the customer at all times and follow the customer to deliver genius insights and actions for our client’s growth and ours.

· We are curious by nature.  Our people have an endless appetite to understand, challenge, innovate and learn.

· We share a passion about working together.  We are relentless in our positive enthusiasm to give our clients the best to make a dramatic difference to their business and ours.

· We work at our best collaboratively and communicate openly with respect and integrity to build trust, over time, for better results.

These core values – customer first, curiosity, passion and collaboration – are the essence of what has always been special about dunnhumby. 

Role Description:

The Application Support Analyst is an integral part of a small team and will be called upon to support customers in a variety of ways.  The primary focus will be to provide support for our proprietary data delivery website and is heavily involved in solving complex client issues that are data or application related.  It does not involve fielding calls directly from users.  This position gives the employee a broad view of our data and systems and the ability to learn the structure of our internal data warehouse and the product-specific data mart.

Other responsibilities include:

· Ensuring reports are processed correctly and on a timely manner.

· Configuration of the technical infrastructure to support client growth, manage client access to the website and the underlying consumer data.

· Investigation and resolution of data and/or application issues, manage release of upgrades, and develop improve the process of tools and utilities to supporting the product.   Skills and Experience:

· Experience in system analysis and design

· Expert in SQL development and debug techniques

· Knowledge of Oracle (PL/SQL)

· 2 or more years experience in the full software development lifecycle

· Experience with high volume Data Warehousing applications

· Proficient in UNIX including shell programming

· Bachelor degree preferably in a computer related field

 

The successful candidate will have

• A strategic, creative and analytical mind.

• Strong verbal and written communication skills.

• A results-oriented outlook with the ability to prioritize and deliver on key initiatives.

• The intellectual capacity that ensures credibility when dealing with business leaders.

• Excellent people and project management skills.

• Professionalism and strong interpersonal skills.

• Ability to work effectively with and through others, a team player.

 

 

Compensation:

A very competitive compensation and benefits package is offered.  Where relocation is required, we offer a thorough relocation package as well.

 

Join Us

So, if you are naturally curious, passionate about working collaboratively in a team environment, we want you to get in touch.

 

We have Application Support Opportunities for the following location:Cincinnati, OH

 

Send your resume in MS Word format to Patrick Smith, Associate Recruiting Director, patrick.smith@us.dunnhumby.com .

 

 

Relevant Links:

www.dunnhumby.com

www.citigroupgeo.com/pdf/SEU13466.pdf

http://money.cnn.com/2007/11/21/magazines/fortune/boyle_datamining.fortune/index.htm?postversion=2007112711