Account Supervisor - 5964

Description:Responsibilities- Consulting including results analysis, optimization and recommendations, best practices recommendations, requirements documenting, training, and Legal Privacy and ISP compliance discussions, fully understand the clients business including objectives, roles, and concerns.- Account Management Coordination, to include: weekly client calls, communications with account stakeholders, communications with internal stakeholders, strategy sessions, Quarterly account/benchmark reviews, and escalation of service issues to the Account Director- Primary contact for service issue resolution and service assurance, to include: vendor management, internal coordination, internal and external status meetings, troubleshooting, billing and issue resolution, data manipulation, custom project coordination (including management of SOW process), participation in partner relations.- Assisting in Sales and Sales Support to include: client contract renewals, opportunity qualification, helping clients gain more value out of existing solutions, prospecting for leads through daily interaction with the clients.About the OpportunityThe Account Manager has primary responsibility for the post-sale Client service relationship.Account Managers will work in conjunction with the assigned Account Directors to maintain client satisfaction while maximizing the revenue potential of the relationship. The Account Manager is responsible for contributing to the development of strategy and account management including, client management, team and personnel management, project management, understanding of Epsilon technology and reporting.The Account Manager will manage 5-10 accountsNote: The assigned Account Directors will retain overall responsibility for the Client relationship.Qualifications:- Demonstrated experience in managing client relationships- Excellent written and oral communication skills- Self directed with a sense of urgency in solving Clients issues- Ability to adapt to difficult situations- Willingness to travel (occasionally) - Familiarity with the mechanics of the email process- Process oriented- Ability to perform in a team environment- Bachelors Degree- Knowledge of customer retention process and the ability to analyze processesSalary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Job Location: Lafayette, COJob Number: 3275Company Profile:About UsEpsilon - including its Abacus division - is a 21st Century Marketing Services Company that uses consumer and business data together with proven techniques to maximize marketing power for clients worldwide. Services include strategic consulting, database and loyalty technology, proprietary data, predictive modeling and a full range of creative and interactive services including brand and promotional development, web design, email deployment, search engine optimization and direct mail production. Among other notables, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit www.epsilon.com