Windows Systems Administrator - All levels, All Shifts - Austin

Rackspace is a highly awarded and respected managed web hosting company. We earned our place by approaching what we do from our customer’s point-of-view. We do more than just expertly support the technologies we provide (the servers, the devices, the data centers and the network); we also expertly support our customers. We call it Fanatical Support™. It’s a novel idea and it seems to work really well for all involved – our customers, our company and our employees.

Home to more than 2,000 Rackers (known to the outside world as Rackspace employees), we’ve nearly doubled in size during the past year – that’s how rapidly we’re expanding. If you’re paying attention, this kind of growth means that we’re hiring all the time.

But just because we need to hire people, doesn’t mean we’ll let anyone in the place. There are a few prerequisites. You have to be pretty darn sharp. You need to like working hard. You should believe in Rackspace and Fanatical Support and in yourself. And you better love what you do, because we do.

Our Core Values are: FANATICAL SUPPORT™ in all we do RESULTS first: substance over flash Embrace CHANGE for excellence PASSION for our work Keep our PROMISES We treat each other like FRIENDS and FAMILY

The Windows System Administrator provides technical support and technical consulting for Rackspace customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Windows Server technicians have an extensive knowledge of web hosting technologies of Microsoft operating systems, and are able to handle over 90% of all customer issues that may arise.

Responsibilities: Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must. Proactively monitor customer trouble tickets. Ensure that all tickets and phone calls are handled within appropriate service level agreement timeframes. Escalate tickets as needed Serve as an escalation point for lower level support technicians. Participate in rotating on-call schedule as a senior member of customer operations.

Job Requirements:
Advanced knowledge of Windows 2000 or 2003 Working knowledge of complex web hosting configuration components, including firewalls, load balancers, web and database servers Well versed in: IIS, Active Directory, and MS SQL Skilled in backup and disaster recovery strategies Excellent written and verbal communication skills Demonstrated analytical/problem solving ability Time management and organizational skills Ability and desire to learn new skills quickly Experience in the following a plus: ASP, Cold Fusion, Commerce server, Visual Basic

Our Ideal Candidate Will: Think "Big Picture" with regards to our customer's business goals.  Always go above and beyond for the customer.  Be well organized, a problem-solver, and have a "do-it-now" attitude.  Enjoy working with customers and people in general.  Be a perpetual learner.  Think proactively for the success of the customer and ultimately Rackspace.  MSCE or equivalent certification is preferred.

Rackspace is an Equal Opportunity Employer

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