Windows System Administrator III - 2nd Shift

Rackspace was recently ranked #32 on  Fortune Magazine's "100 Best Companies to Work For."

Rackspace is a highly awarded and respected managed web hosting company. We earned our place by approaching what we do from our customer’s point-of-view. We do more than just expertly support the technologies we provide (the servers, the devices, the data centers and the network); we also expertly support our customers. We call it Fanatical Support™. It’s a novel idea and it seems to work really well for all involved – our customers, our company and our employees.

Home to more than 2,500 Rackers (known to the outside world as Rackspace employees), we’ve nearly doubled in size during the past year – that’s how rapidly we’re expanding. If you’re paying attention, this kind of growth means that we’re hiring all the time.

But just because we need to hire people, doesn’t mean we’ll let anyone in the place. There are a few prerequisites. You have to be pretty darn sharp. You need to like working hard. You should believe in Rackspace and Fanatical Support and in yourself. And you better love what you do, because we do.

Our Core Values are:

1. FANATICAL SUPPORT™ in all we do2. RESULTS first: substance over flash3. Embrace CHANGE for excellence4. PASSION for our work5. Keep our PROMISES6. We treat each other like FRIENDS and FAMILY

The System Administrator provides technical support and technical consulting for Rackspace Intensive Hosting customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Level III technicians have an extensive knowledge of web hosting technologies of Microsoft operating systems, and are able to handle over 90% of all customer issues that may arise.

Responsibilities: 2nd Shift Windows Systems Administrators will work from 2pm - 11pm Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must Proactively monitor customer trouble tickets Ensure that all tickets and phone calls are handled within appropriate service level agreement timeframes Escalate tickets as needed and collaborate with teammates to resolve customer issues Serve as an escalation point for lower level support technicians Participate in rotating on-call schedule as a senior member of customer operations

Experience within the following technical skill sets is required: IIS, Active Directory, Exchange, and MS SQL  MCSA/MCSE is a plus, but not required  Advanced knowledge of Windows 2000 or 2003 Working knowledge of complex web hosting configuration components, including firewalls, load balancers, web and database servers Advance load balancing and clustering experience is a plus Skilled in backup and disaster recovery strategies Excellent written and verbal communication skills Demonstrated analytical/problem solving ability Time management, organizational skills, multitasking skills, ability to embrace change Ability and desire to learn new skills quickly Experience in the following a plus: ASP, Cold Fusion, Commerce server, Visual Basic You must possess the ability to stand alone in a very technically advanced environment where you may experience and be responsible for solving challenging issues The candidate should be able to comprehend and have the desire to learn new technology while proactively bettering their knowledge to support emerging technology within a fast growing company Willingness to go the extra mile and be self motivated is key in an environment where you will be expected to perform and better your skills while taking your career to the next level Degree in Computer Science / IT / MIS or related skill set is preferred, but not required

Rackspace Hosting is an Equal Opportunity Employer





The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

 

 

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