User Acceptance Analyst

User Acceptance Analyst

Job Summary:

The User Acceptance Analyst is responsible for the analysis of production support issues, documenting defects reported by BOS users, and the development and execution of user acceptance test plans. Other responsibilities of the User Acceptace Analyst include creating ad hoc reports, performing metric analyses on reported production issues, and assisting with training efforts for BOS users related to new system functionality.

Essential Functions:Develop and execute (manual) user acceptance test plans. Communicate and collaborate with business users and Information System Division (ISD). resources to resolve production issues including confirmation of the issue and testing of the solution.  Conduct detailed analysis of production issues to prevent redundancy or false reports. Complete accurate and detailed reports on production issues, including the steps to reproduce problems. Provide accurate level of effort estimates for user acceptance testing tasks.  Meet or exceed the scheduled dates for testing completion.  Assist in the configuration and maintenance of test environments. Investigate data integrity issues which may impact a department’s work including database enhancements and process workarounds.

 

 

Qualifications:

 Bachelor’s degree preferred or equivalent work experience.2+ years of demonstrated and successful experience testing software applications.Demonstrated proficiency in developing and writing test plans as well as understanding of test methodology practices Proficiency in Microsoft Office applications required. Experience using SQL required; ability to pass a proficiency exam in the used of Structured Query Language (SQL) required.Basic understanding of database design concepts desirable.

About us:

 

At American Student Assistance® (ASA) we believe our role in higher education financing should reflect our vision for the future.

 

As a federally funded, non-profit organization of more than 700 dedicated professionals who share a public purpose, we have the vision, compassion and determination to help guarantee success for generations to come.

 

At ASA we value personal responsibility and initiative, and take great strides to provide our associates with opportunities to help them grow and advance within their careers.  That is why the Boston Business Journal (BBJ) has named American Student Assistance® one of the Best Places to Work in Boston. The honor recognizes ASA’s achievements in creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, working conditions, and company culture. For more information about working at ASA, please visit us online at www.amsa.com/careers/.