Travel Channel - Production Support Specialist

CATEGORY: IT/Software Development REFERENCE CODE: 6898 Fast paced, innovative, energizing. These are a few words to describe the exciting work environment Cox Communications creates in the many communities we serve. Beyond focusing on customers and communities, we are committed to treating our employees with integrity, dignity, and respect. In return, we expect our folks to be team players while making individual contributions, to continue learning and developing, and to try innovative ways of doing business. At Cox Communications, diversity is a critical part of our culture, values and business operations. This diversity of people, products and partners naturally stimulates a diversity of perspectives, which helps create an enviable company culture and enhance the growth and vitality of all Cox stakeholders. We invite you to explore what we have to offer. Travel Channel - Production Support Specialist New York City Description:Travel Channel - Production Support SpecialistLocation: New York CitySummaryProvides system maintenance and support for desktop/laptop computer systems for both Dell and Apple equipment and applications, LAN/WAN, wireless access points (WAP), AV projectors, printers, IP telephony, mobile and blackberry devices and other systems as required. Monitors user requests and system issues. Serves as support in responding to and diagnosing production support problems. Interacts effectively with internal customers and appropriate system vendors to conduct necessary research to resolve issues. Ensures documentation standards and procedures for operations are in place. Actively seeks and evaluates opportunities for process improvement. May work on-call to support emergencies. Responsibilities1-Provides first-tier technical support and resolution of internal and external customers/users on basic hardware (Dell/Apple), software, network, application, telephone and facilities problems.2-Troubleshoots and restores technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures; helps identify and analyze problem causes, patterns, and trends; recommends corrective action where appropriate.3-Performs data analysis using appropriate tools and system transactions to support recommendations.4-Identifies customer concerns and resolves or escalates customer issues expediently and accurately within documented timeframes.5-Logs all incoming calls into problem-management database and help-desk systems; follows established procedures to document problems and recommends modifications to procedures as required.6-May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.7-Simulates or recreates user problems to resolve operating difficulties; recommends system modifications to reduce user problems.Qualifications:1-BS/BA in Computer Science or Information Technology preferred, 5-9 years experience in related field2-Ability to provide desktop/laptop support including installation, troubleshooting and imaging3-Experience with both Windows and MAC operating systems and ability to act as translator between the two operating systems34-Ability to troubleshoot standard desktop applications (Microsoft Office, Microsoft Outlook, Anti-Virus software, Adobe Acrobat, etc.) 5-Strong knowledge of LAN/WAN6-Knowledge of editing suite installation and troubleshooting7-Ability to install, configure and manage a corporate enterprise WI-FI network8-Ability to manage mobile, blackberry, IP telephony (specifically Cisco VoIP) and videoconferencing technologies9-Ability to evaluate, test and maintain network printers and AV equipment10-Prior Helpdesk experience required11-Exceptional customer service skills12-Demonstrated initiative and ability to work with others Typical Training / Experience - Bachelors degree in Computer Science or Information Technology preferred, or equivalent experience. Technical certification or Associates degree may be preferred and/or required in some areas; 5-9 years of experience in related area of responsibility.Salary/Benefits: > $50,000Job Location: New York City, NYJob Number: 6898Company URL: http://www.cox.com/CoxCareer/Company Profile:About Travel ChannelLaunched in February 1987, and recently acquired by Cox Enterprises, the Travel Channel is the only television network devoted exclusively to travel entertainment. The Travel Channel, in 88 million U.S. homes, is a dedicated and trusted window on the world, bringing knowledge, insight and information to a community of people who want to experience their world and satisfy their curiosity. From the inspiration on-air, to the planning and booking online, to providing mobile text, audio and video content on the ground, to creating an online travel community for consumers to share their experiences at travelchannel.com when the voyage is over - Travel Channel Media and its businesses are part of the journey every step of the way.About Cox EnterprisesCox Communications is a subsidiary of Cox Enterprises and is a multi-service broadband communications and entertainment company with more than 6 million total residential and commercial customers. The third-largest cable television company in the U.S., Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint (NYSE: S). Cox Business Services is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices.