Trade Support Manager

We are currently seeking a candidate to oversee all trading support teams.  Qualified candidate will direct and guide managers and team leaders in supporting, troubleshooting, and integrating equity trading applications issues and ensuring problems are resolved in a timely and efficient manner. The individual will be working in a cross-functional environment, in close cooperation with many diverse areas of the firm.

Responsibilities
• Manage the day-to-day activities of the trading support team by defining, implementing and maintaining a
coherent, progressive strategy.
• Provide strategic direction, influence management and lead team towards strategic goals.
• Provide vision and drive more effective support practices and continually look for better ways for the organization to provide optimal service.
• Determine the strategic direction, and define operational objectives for the trading support department, its method, processes, approaches and results achieved.
• Manage trading support team in troubleshooting equity trading systems, order routing, front office, middle office, crossing and compliance application issues, determine source of problems, and identify solutions for internal and external clients, using technical and analytical expertise and knowledge of systems.
• Trace order flow through multiple equity order routing systems by running scripts, analyzing and interpreting proprietary, as well as standard, FIX, CMS and CTCI log files.
• Perform trading actions on behalf of a client, such as cancel orders, correct limit price on orders/portfolios and send a status query to the exchange.
• Document, share and communicate product and business knowledge with team members via knowledge base database, daily EOD process, and routine email correspondence.
• Manage Recovery Outage situations, including identifying monetary exposure to the trading desk.
• Provide off-hours Support during weekends and holidays on an emergency basis; some key nights and weekends may require on-site coverage
 
SKILLS AND EXPERIENCE:
• Previous experience in demonstrating leadership/influence and collaboration in a matrix-managed environment, and across multiple and diverse groups.
• Demonstrated ability to set direction, identify, prioritize, and assign resources to ensure successful delivery
• Demonstrated ability to develop and maintain strong/positive working relationships
• Demonstrated ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities
• Demonstrated ability to motivate and drive individuals to perform at the highest level
• Demonstrated ability to acquire application specific knowledge of equity trade, order routing and compliance systems
• Previous experience implementing and supporting highly scalable and highly available systems in a trading environment. 


Must have skills:
• Direct Market Access systems
• Electronic Communication Networks
• Equity Algorithmic trading
• Exchanges
• Equity Compliance Regulations
• FIX messaging
• FIX protocol
• Intermediate knowledge of SQL
• Intermediate knowledge of Sybase
• Intermediate knowledge of UNIX
• OTC Equity Securities