Tier I and Tier II Technical Support

Tier I and Tier II Technical SupportDescription: Tier I and Tier II Technical Support Call Center/Customer Service, LAN, TCP/IP, Small Office/Home Office, SO/HO, Windows XP/2000, NetworkingROTATING SHIFTS FIRST SHIFT BEGINS 8AM - THIRD SHIFT ENDS 9PM MONDAY THROUGH FRIDAY ONLY MUST BE OPEN TO WORKING ALL SHIFTSA leading provider of VoIP Broadband telephone services is looking to hire Tier I and Tier II Technical Support Representatives to work both independently and as part of a team. Our Client is in the process of expanding their workforce in their new facility. They are currently looking for people with strong customer service skills to assist customers with any problems that they may be experiencing as well as retaining their business with the company. Job Responsibilities: Answer incoming calls and troubleshoot customer-facing technical issues over the phone. Assist customers with installation of VoIP phone on their SO/HO (Small Office/Home Office) or personal Broadband network. Perform customer call-backs as needed. Interact with higher-level technical groups/Engineers via ticketing system. Meet standardized goals and objectives as established by the Management Team. Multitask a variety of responsibilities at once, including: Troubleshooting documentation while speaking with the customers Navigating numerous interfaces while maintaining a high level of phone etiquette, in an attempt to discover the root cause of an issue. This is a Direct Hire position with rotating shifts. The first shift begins at 8am and the third shift ends at 9pm, Monday through Friday only. Candidates must be open to working all shifts. About Our Client:This Company is a leading provider of VoIP broadband telephone services with 2.45 million subscriber lines. Their award-winning technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available. They offer feature-rich and cost effective communication services that offer users an experience similar to traditional telephone services. This service is sold on the web and through national retailers and is available to customers in the U.S., Canada and the United Kingdom.This is a Direct Hire position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Raleigh, NC. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Southeast. Requirements: Please rest assured that if your resume matches what is reflected in this job posting, you should be receiving a phone call from a Volt Recruiter to discuss this position with you. Required Skills for this Tier I/II Technical Support position include the following: Strong Networking knowledge, including: LAN Topology IP Routing TCP/IP Small Office/Home Office Networking Strong understanding of Windows XP and 2000 (Vista is a plus) Network Hardware understanding, including: Routers Switches Hubs Ethernet USB Connections Ability to assist customers while sitting at a single workstation for an extended period of time Must have training, education and/or experience related to PC Home Networking Technology Ability to work independently AND in a strong team environment One (1) year of Call Center/Customer Service experience Technical degree or certification a plus Macintosh knowledge a plus Session Initiation Protocol knowledge a plus Must have a High School diploma or equivalent degree IT-specific certifications (Bonus) Special Instructions to begin the process: Please email your resume to Volt at: raleigh025404@volt.com and it will be expedited to the Recruiter assigned to this position, to readily discuss this job with you! Please use the entire job posting number in your subject line to ensure it gets routed to the correct Recruiter: 300293-7943-12-228559 If you are able to include on the subject line the website where you saw this posting, this would be great!For further correspondence regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and please include the entire job number in the subject line. Please No Phone Calls for this position.Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.Thank you for your attention to these details!Volt has a talented and upbeat staffing team focused on the quality of your career. Volt is a world leader in the staffing industry, boasting over 50 years of experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contract positions and offer our contractors competitive pay and benefits, as well as education programs and re-deployment assistance.Volt Information Sciences, Inc. is our parent company and is a publicly owned corporation. Stock is traded over-the-counter and is quoted on the NYSE. To learn more about Volt Information Sciences, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.comVolt is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.Location: Holmdel, NJ Type: DIRECT Duration: Direct Pay Rate: DOE Contact: Volt Technical ResourcesVolt Workforce Solutions3733 National Dr., Ste. 225Raleigh, NC 27612PH: 919/782-7440FX: 919/782-5549  Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 300293-7943-12-228559 Company: Volt Workforce Solutions Location: Holmdel, NJ 07733 Status: Employee Salary: DOE Job Category: Customer Support/Client Care Contact Information Company: Volt Workforce Solutions Address: 3733 National Dr., Ste. 225Raleigh,NC 27612 Email: Apply by Email Phone: 919/782-7440 Fax: 919/782-5549