Tier 2 Desktop Client Support Technician

Tier 2 Desktop Client Support Technician

 

Job Summary

 

NexusManagement was founded on the principle of helping companies increase theirproductivity through affordable IT solutions. Our approach has two basicguidelines. First, we provide superior technology solutions through a talentedstaff of distinguished specialists. Secondly, we pride ourselves on first-rate,personalized customer care.

 

Weprovide many of our services remotely via the Internet and our Virtual PrivateNetworks (VPNs). VPN technology also enables the monitoring and management ofclient networks anywhere in the world. Engineering staff have full/secureaccess to all of our customers and access to our global monitoring systems,Email, Voice over IP, Internal IM, Intranet and Project Management Platform.

 

OurUS headquarters are based in Brunswick, ME where we have a world class datacenter and call center; and we have US staff members in all of our regionalhubs in New York, NY, Washington, DC, Virginia, Chicago, IL, Los Angeles andSan Francisco, CA.

 

 

Weare looking for an enthusiastic new recruit to join our New York based team asa Tier 2 Desktop Client Support Technician.

 

Primary Duties and Responsibilities:

 

As our Desktop Client Support Technician, youwill be based at one of our primary client offices in New York at: 909 ThirdAve, New York, NY. 10022.

 

You will be responsible for providing Tier 2Client Support to our clients coordinating local and remote support needsbetween our Help Desk and our Technical Service Delivery teams.

 

Duties and Responsibilities:

  Local technical support to our NY based clientele Hardware/software assistance working with our PC Lifecycle Management team Troubleshooting desktops, laptops, printers, Palm, Blackberry and Windows Mobile devices Workstation setups Assistance with Conference Room setups, Web conferencing and VoIP Installations of computer equipment Minimal network/server support Vendor procurement for purchase, repair, hardware, software and peripherals. Tier 2 phone support as needed 

 

Key Working Relationships:

 

Help Desk, Client Support Teams; ServiceDelivery Teams; Client users

 

Experience:

 

Required Technical Skills

  Minimum of 3 - 4 years working in a PC support related field and Customer Service user environment Proven track record of implementing or collaborating on successful projects.

 

Excellent knowledge in the following areas: In-depth knowledge of MS Office applications (from 97 through Office 2007) including MS Word, MS PowerPoint, MS Excel, MS Outlook, MS Project and Operating Systems, Windows 2000, XP and Vista.  Experience with Visio is a plus. Internet Explorer Knowledge of PC Hardware Must possess a general understanding of Networking Concepts and be able to troubleshoot general PC hardware and network connection issues. Must possess experience working with Palm/Blackberry and Windows Mobile software and equipment. Familiarity of Norton Anti-virus, Adobe Acrobat, Adobe Photoshop, Nero or Roxio CD burning software.

 

Required Non-Technical Skills

  Ability to work in a fast paced user environment Excellent customer service skills Strong communication skills both oral and written Ability to work in a team environment and independently as needed Problem solving skills Ability to learn new tasks and duties quickly

 

Education and Certifications:

  Associates degree in Computer Science, Business Administration or related education with an IT focus. Equivalent work experience may be acceptable. A+ Certification; Network+ Certification

 

Paid Time Off and Company Holidays:

You will receive 13 days of paid time off per year, which will be pro-rated your first calendar year and rise with each year of service.  This is separate from the Nexus recognized paid holidays.

 

Our Benefit plan offering includes:

Medical Insurance and Short Term Disability as an employer paid benefit.  We also offer Dental Insurance, pre-tax reimbursement accounts and Life Insurance as voluntary benefits which you may elect.  You will be eligible for benefit participation the 1st of the month following your first 30 days of employment.  We also offer Participation in our 401K Profit sharing plan after six months of service.