Technology Support Analyst - Boston

Technology Support Analyst - Boston Company Description:   Deloitte Services LP provides a wide variety of internal support services to Deloitte LLP and its subsidiaries and their people. Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more.  As with all the businesses within Deloitte LLP and its subsidiaries, a core set of competencies is associated with each of these businesses.  Essential qualities for advancement within Deloitte Services LP are an overall understanding of quality client service, a proven track record of working in multifunctional teams and across multiple geographies, strong business acumen and the instinct to think and act globally.   Overview:   We are seeking a Technology Support professional experienced in supporting a highly mobile workforce.  The successful candidate will be an extremely motivated individual who possesses the highest ethical standards along with demonstrated initiative, professionalism, and leadership skills.  Additionally, the successful candidate will have a profound desire to deliver superior customer support and contribute to a positive team environment.   Job Responsibilities:   •              Provide daily support coverage at the ITS walk-up center to resolve client hardware and software issues.   •              Build and deploy laptops for new hires and end of lease upgrades following ITS standard imaging processes.   •              Perform component level repairs on laptops, printers, peripherals, and routine maintenance such as cleaning, vacuuming, cable inspection and virus protection.   •              Provide training as necessary to support the deployment of new applications.  Participate in the setup, support, and delivery of New Hire ITS orientation programs.   •              Provide internal/external setup and support of firm sponsored meetings and conferences.   •              Augment Engagement Services team resources by providing on-site support at client engagement locations as needed.   •              Configure and support Blackberry and Windows mobile devices.   •              Performs the periodic technology refresh (hardware and software) required to maintain the technology within the Firm.   •              Support ITS activities related to internal office moves, adds, changes (MAC's).    •              Maintain an accurate inventory of computer assignments to Deloitte personnel including computers held in reserve for repair swaps.  Perform periodic inventory verification.   •              Provide after hours support coverage for assigned area on rotating basis.    Position is based in our Berkeley Street office in Boston.    •              Candidates must have BA in Business or IT; or 3 - 5 years of experience providing end user support in a corporate environment similar in scope to Deloitte. •              Some travel required throughout the Northeast region to support other Deloitte locations and client sites.   •              Ability to provide after hour support during evenings & weekends on a rotating basis.     •              Excellent written, verbal, interpersonal, and presentation skills.   •              Aptitude for critical thinking & analysis.    •              Ability to work in a collaborative team environments (including virtual teams).   •              Capable of interacting with all levels of the organization as well as external vendors.   •              Ability to managing multiple assignments/projects concurrently.   •              Punctual, on time and able to meet commitments and deadlines.   •              Broad based experience supporting MS Office 2003/2007 applications (including Outlook & Access), MS-Project, Visio, and Adobe products.   •              Substantial experience supporting Microsoft XP and Vista OS platforms including a working knowledge of Windows File Encryption and Vista Bitlocker drive encryption.   •              A+, Network +, Microsoft MCP, MCSE, Windows XP/Vista or Office 2003/2007 certification a plus.   •              Experience configuring and supporting Blackberry and Windows mobile devices.   •              Solid understanding of LAN's and wireless connectivity.   •              Proficient supporting and repairing HP & Xerox printers and multi-vendor laptops at the component level.   •              Experience with PC deployments and rollouts, including imaging software such as Ghost, PQI, and Vista ZTI.   •              Experience providing remote support via telephone and remote assistance tools.   •              Ability to lift 70 pounds.About DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.