Technical Support Representative I - Work from Home

  Sutherland@Home is currently recruiting for top-performing associates to work from home! Sutherland Global Services is a leading Business Process Outsourcing (BPO) company with more than two decades of experience in the customer management space. Since 1986, some of the world's most respected companies have depended on Sutherland to manage various aspects of their customer operations. By taking advantage of Sutherland's domain knowledge, quality processes and global delivery options, clients are able to dramatically improve their sales, marketing and customer support results while remaining focused on their core competencies.Sutherland offers an end-to-end set of Customer Life Cycle and Back-Office Life Cycle services that clients can choose to implement in either an integrated or stand-alone manner. Currently, Sutherland owns and operates multiple delivery centers across the United States, Canada, India and the Philippines.Sutherland Global Services is a privately-held company with headquarters in the United States.  Due to expansion, we have opportunities for employment in our Sutherland@Home unit technical support in an inbound contact center environment. In this position, you will be responsible for answering technical support questions regarding our clients’ products and services in a fast-paced, team environment. What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! No, this is not a gimmick, but a serious opportunity to work from home for an organization that was ranked #9 in Rochester’s Top 100 Employers.  Do you love technology such as computers, printers, MP3 players, digital video players, and many others? Would you like to help customers with their technical support needs? Most importantly, would you like to be rewarded for your work with a competitive compensation package?  Last but not least, do you have what it takes to work from your own home? If so, Sutherland@Home has an opportunity for you! Technical Support Level I Opportunities Description: Primarily inbound technical support calls relating to our clients products and services to existing. Looking for flexible, energetic representatives with a strong attention to detail. Must be able to work in a team-oriented environment to deliver measurable metric results. The technical support representative is responsible for answering Inbound Telephone Support calls to support products such as desktop computers, notebook computers, and more. The technical support representative must remain informed and trained in current technology and have excellent customer service and troubleshooting skills. Responsibilities: The technical support representative is responsible for providing level I support on inbound calls as well as making outbound calls to support existing clients as requested. The technical support representative is responsible for maintaining an up to date knowledge of technology-related products. Assists with system configuration and hardware/software packages, and processing request for hardware repair/replacement..  The technical support representative is also responsible for providing excellent customer service to our customers at all times; following all processes and procedures established for the company and the program.  To be a successful sales associate with Sutherland, you must have: Â·  1 - 2 + years customer service and technical  experience·  High School diploma required·  1 - 2 + years experience with computer hardware and software helpful and preferred·  The ability to accept a PART TIME work from home opportunity·  Ability to work any hours needed during the training period In addition, in order to be considered for a work from home position with Sutherland@Home, there are some technical requirements your computer must have to run our software and connect to the Sutherland network: Â·  Pentium 4 process or equivalent·  2 GHz or faster processor·2 GB of RAM·  20 GB of available hard drive space·  Soundcard·  DVD player drive·  Broadband internet access through cable or high-speed DSL·  A dedicated work space from which to work If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time! To apply, follow this link: http://recruit.suth.com. If you have any questions, please feel free to contact us at homejobs@suth.com . Please visit our websites at http://www.suth.com/ and http://www.sutherlandathome.com/. If you have any questions about the WFH jobs with Sutherland Globa Services please follow this link to get your answers  http://www.sutherlandathome.com/Frequently_Asked_Questions.asp