Technical Support Analyst

The Apptix Technical Support Analyst will provide friendly, knowledgeable and outstanding technical support to our large customer base, as part of a fast paced and multi-tasked environment.

 

  SPECIFIC DUTIES AND RESPONSIBILITIES

·  Resolve complex messaging problems across all platforms to include server, networking, Exchange, mobile devices and other messaging applications. 

·  Deliver troubleshooting, issue isolation and request completion for User and General service Administration, Mobile Device configuration, Mailflow and synchronization support, advanced ant-spam support and general usability support

·  Acknowledge, troubleshoot, isolate and resolve client issues via all input types (phone, email, ticket, chat)

·  Display a noted proficiency in personal computer and operating systems and application troubleshooting

·  Exude an ability to successfully manage installation of software  applications

·  Utilize coaching/ training sessions and one-on-one meetings positively, contributing to the discussion in an effort to take ownership of  individual development

 

QUALIFICATIONS

·  2 to 4 years of college and/or professional training preferred

·  1 to 3 years call center and/or customer service experience preferred

·  Must possess outstanding customer service skills and have excellent verbal/written communications skills

·  Strong knowledge and understanding with Email and Microsoft Outlook software

·  Basic understanding of MS Exchange principles, terminology and functionality is a plus