Technical Analyst: Tier 2 support for new video technologies

The Time Warner Cable Corporate office currently seeks a Technical Analyst position for our ATG West Engineering Department.  Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.


Essential Job Functions:
Provide tier-2 level support on new Video Technologies being deployed within the Time Warner Divisions.  Must be able to troubleshoot, perform preventive maintenance, and provide phone support in a 24/7 environment and also be available for on-call duty . Required to document trouble calls/outages using a trouble ticketing system 95%. Training on and reviewing new technologies 5%.



Job Requirements:
•  Basic experience in Networking Concepts (Servers, Routers)
• Basic experience in Network Troubleshooting
• Knowledge of Computer Hardware
• Knowledge of Business Management Systems
• Experience in a 24/7 NOC setting
• Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
Attention to detail, analytical ability, a person who sees projects through, a person that can be both proactive and reactive, the ability to keep accurate, organized records, a self-starter, outstanding communication skills, professional demeanor, the ability to display empathy, people oriented, and a team player.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
•  Preferred - Computer and Networking Applications
• Preferred - Admin/Business Skills
• Required to travel soon after accepting the position to learn the technologies. After this training period is completed, very little travel will be required.



Education and Experience:
High School Diploma or GED equivalent required. Two year technical degree preferred.


The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.


Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and free cable (in specified areas). Qualified candidates should apply on-line at www.timewarnercable.com. EOE/M/F/D/V